Requisition ID: 660262
Don't take the care of your eyes for granted, trust them to the people who have been caring for eyes since 1961 - Pearle Vision. At every neighborhood Pearle Vision, we believe that from the exam room to the retail floor you deserve genuine EyeCare.
Pearle Vision is also part of an eyewear industry leader, Luxottica. We are experts who know that every appointment begins and ends with trust. It's how we stay true to Dr. Pearle's vision of genuine eye care.
GENERAL FUNCTION
The Assistant Manager drives profitable sales growth. This is accomplished through developing of a positive and productive retail-selling environment that ensures excellent customer service, customer retention, as well as outstanding associate/doctor satisfaction and retention.
MAJOR DUTIES & RESPONSIBILITIES
Drives profitable store sales by fostering a retail selling culture through NECE
Attains plan sales goal, comp store sales growth & store goal.
Increases customer transactions from retail staff overseen and coached.
Manages payroll cost effectively, in accordance with Company standards.
Manages gross margin, in accordance with Company standards.
Coachess develops, and motivates staff and ensures timelines of training is adhered to.
Oversees sales floor and monitor NECE skills of retail staff.
Facilitates discussions of accountability with retail staff with result to their performance.
Partners with Store Manager on direction of business and communicates opportunity areas.
Develops professional business relationships with Doctors.
Ensures quality exams as indicated by exceptional customer satisfaction (as measured by NPS).
Monitors number of repeat customers/customer retention.
Ensures coverage/quality of hours.
Implements retail-selling initiatives to increase number or exams and conversion of exams to sales.
Recruits, trains, develops, motivates and retains associates, as measured by:
Active and targeted networking, interviewing and selecting for hire candidates who demonstrate excellent customer service behaviors.
Encouraging high productivity (sales/hour, transaction).
Employees satisfaction through two-way communication.
Bench strength (reflected by development, utilization and accuracy of manpower planning process, proactive recruiting and productive turnover.
Ensures each store is effectively merchandised and presented according to standards as measured by:
Execution of planogram
Execution of visual appearance inside and outside of store (i.e. signage).
Maintenance of overall standards (i.e. cleanliness, housekeeping)
Associates exhibit professional presentation (i.e. attire) in accordance Brand standards.
Execution of local and national marketing programs and initiatives
Execution of Brand standards for signage and promotions.
BASIC QUALIFICATIONS
High school diploma or comparable experience typically achieved with 2+ years as an Optical Associate
2+ years experience as an Optical Associate or high school diploma
Proven track record of sales growth through sales skills and accountability for sales results
Proven experience and results with a retail or customer service establishment
Ability to facilitate, train (through practice and role-play), coach and develop excellent, results-oriented, customer-oriented, retail/sales-oriented associates/teams
Ability to recruit and select associates/teams
Ability to present and implement decisive and creative solutions to issues/opportunities to grow the business.
Ability to provide enthusiastic and concise communication to meet/exceed customer expectations as well as foster positive and results-oriented associate and doctor relationships
Success in store merchandising and attention to detail
Ability to manage priorities through adaptability, willingness to take calculated risks, and follow-up
Upon request and consistent with applicable laws, Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 (be sure to provide your name and contact information so that we may follow up in a timely manner).
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans receive preference in accordance with Tribal Law.
