8116 - Midtown Office - 2220 W. Broad Street, Richmond, Virginia, 23220
CarMax, the way your career should be!
About this job
The Digital Project Manager, Marketing Operations provides support to cross-collaborative digital marketing teams. The right candidate will have a passion for digital marketing, be a proactive and effective communicator, and consistently provide excellent project management support. Marketing Operations is the backbone of the CarMax Marketing team, and this role will support our Digital Marketing goals by focusing on delivering business value through the facilitation of highly engaged teams, leveraging Agile best practices, creating system efficiencies, and establishing governance frameworks for highly impactful collaborative teams.
What's in it for us (what you'll bring to the table):
Day-to-day project management
Lead cross-functional project teams through all phases of the project within approved timeline
Utilize agile practices to build and support digital marketing collaborative teams
Clearly communicate project plan, status updates and outcomes to the Manager/Senior Manager and other stakeholders through reports, meetings and discussions
Flag issues and provide solutions in a timely manner in order to keep projects on track
Review all major deliverables to ensure quality standards and business partner expectations are met, while maintaining a focus on marketing compliance throughout the projects
Make sure that business partner feedback is incorporated at each step and that all jobs following the appropriate workflow, including proofing and legal.
Work with team to prioritize work, setting expectations and consulting with manager if conflicts arise
Provide timely feedback to all parties involved in the project
Process Improvement
Continuous process improvement for the teams, ensuring the team is running smoothly and operating efficiently
Work with Manager to implement best practices for project management and workflow across the marketing organization.
Facilitate sessions with business partners to understand requirements for process changes
Have a strong grasp of how to leverage technology to improve efficiencies and meet business expectations
Relationship Management
Build strong relationships with partners which might include strategy team, analysts, creative services, media team, external agencies, production partners and agency partners.
Ensure that partner and team issues are dealt with in a swift and efficient manner, informing the Senior Manager of any problems that may arise.
Communicate the business partner's goals and represent the business partner's interests to creative services or agency partners.
What's in it for YOU!:
A culture of caring and collaboration with an emphasis on diversity, inclusion and belonging that begins at our highest levels of leadership.
The opportunity to create a role that's right for you while building your career and working with some amazing people.
Qualifications and Requirements
Ability to complete tasks in a timely manner while balancing time, multi-tasking and interruptions
Ability to develop and execute a plan with minimal direction
Ability to build and maintain strong relationships within immediate area of business, and when necessary, identifies resources in other areas of the business that can be utilized
Strong communication skills
Ability to provide -win-win- solutions while resolving customer service issues in a positive and professional manner
Education and/or Experience
Four-year college degree (Marketing, Advertising or other related field) strongly preferred, but not required
Three or more years of experience in Project Management or Traffic Management in a digital marketing environment
Experience in a technical project management/production environment or digital agency experience strongly preferred
Experience working in or partnering with external media agencies a plus
One or more years of experience working in an Agile Marketing environment
Certified Scrum Master, Master Certificate in Project Management and/or PMP Certification preferred
Experience working with marketing workflow systems (i.e. Aprimo, Workfront, etc)
Experience working in an environment where marketing compliance is a priority for the organization
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.
