Job Description:
Do you have the career opportunities you want in your current role? We have an exciting opportunity for you to join Essentia Health as a Telecommunications Operator! In this role you will get to: Operates a multi-line switchboard answering telephone calls coming into multiple Essentia Health facilities, gathering information and directing calls accordingly. Responsible for paging/messaging providers and staff, facilitating patient communication with Nurse Care Line. May facilitate communication during emergency situations as the first point of contact during an emergency. Makes changes when necessary to online provider on-call calendars. May be responsible for maintaining hospitalist rotation to ensure new admits/postings are assigned appropriately. Provides information to, and maintains relationship with, external and internal customers to provide coordinated services with an emphasis on excellent customer service.
Education Qualifications:
Work Experience:2 years of customer service experienceWorking PC Knowledge (basic Windows Operating System)
Licensure/Certification Qualifications:
Come work with us!!
Be a part of an organization that invests in you. We are actively reviewing applications for our Telecommunications Operator openings. Submit your application and help us raise the bar in patient care!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
FTE
1
Shift Rotation
Day/Eve/Night Rotation (United States of America)
Shift Start Time
Days/Evenings/Nights
Shift End Time
Days/Evenings/Nights
Weekends
Every other
Holidays
Yes
Union
DC USWA Main & Neighborhoods (DCUMN)
Effective December 1, 2019: Job offers are contingent upon successful completion of a post-offer assessment, including a urine drug screen, immunization review, proof of required vaccinations, and background check. Essentia Health is committed to maintaining a work environment free from the influence of illegal drugs and alcohol.
Essentia Health EEO:
Essentia Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, sexual identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
Equal Employment Opportunity (EEO) at Essentia
It is our policy to afford EEO to all individuals, regardless of race, religion, color, sex, pregnancy, gender identity, national origin, age, disability, family medical history, genetic information, sexual orientation, marital status, military service or veteran status, culture, socio-economic status, status with regard to public assistance, and other factors not related to qualifications, including employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or membership or activity in a local human rights commission, or any other category as defined by law.
