Title: HOUSING MANAGER (MAINTENANCE) Location: United States-Louisiana-Belle Chasse Job Number: 220001LV Job Summary : This position is responsible for managing daily NGIS operations and lodging programs. Duties and Responsibilities : Program Management duties comprise 75 of incumbents time and include but are not limited to: Operates a professional Department of Defense DoD lodging operation consistent with those services and amenities provided in a commercial midgrade hotel for guests in a Temporary Duty TDY Permanent Change of Station PCS or Leisure status. Manages and is accountable for the NonAppropriated Billeting Fund NABF. Responsible for the efficient and proper use of all nonappropriated fund NAF and appropriated fund APF resources including funds personnel facilities supplies and equipment. Provides short and long range financial plans to ensure program goals are met. Provides customer-facing integration execution and management of services and resources at the installation level. Ensures the safety and security of guests associates and lodging assets. Participates in the development and execution of the installation NGIS business plan annual budget and capital plan. Maintains accountability for the requisition receipt and storage of all inventory consumable non consumable minor property and fixed assets. Conducts weekly Room Inspections in accordance with program standards for all room types. Responds to all guest comment card surveys in a professional and timely manner and in accordance with program standards. Attends CNIC Region and Installation lodging training to ensure training efforts result in improving performance in operational management service delivery and proper training of employees to meet program standards and developmental expectations. Examples include professional certifications CNIC hosted management training CNIC approved online training and achieving property accreditation. Manages and participates in improvement efforts to include Mystery Shop Call results customer response results and achieving annual property accreditation. Demonstrates proficiency and knowledge with hotel management applications and reporting systems. Manages online property website content. Utilizes the Navy Lodging Programs Property Management System PMS to access guest information and retrieve reservation information for analytics and forecasting. Utilizes the Enterprise Inventory Management System COREHMS to verify room inventories and modify inventory availability for multiple sales channels e.g. Call Center Defense Travel System DTS DoD lodging website etc. to maximize utilization and revenue generating opportunities. Prepares reports for higher authority and analyzes evaluates and implements instructions and notices from higher authority. Assesses trends and problems that span the operation recommends and implements necessary changes and evaluates results. Establishes and maintains liaison with divisions departments directorates and other offices that provide goods or services to the operation fosters relationships within the community. Provides oversight for a recurring facility preventive maintenance program and maximizes funding and services supporting effective maintenance efforts. Manages real property resources and provides advice on renovations improvements and minor andor major construction. Markets the NGIS program using technology with approved online print and local resources to ensure patrons are aware of the availability of lodging assets and programs. Develops performance work statements for contract services and measures compliance through inspections audits and customer critiques. Meets program standardization goals and participates in the lodging accreditation program. Maintains accountability for the safeguarding of all funds. Meets or exceeds budgeted profit margins by accurately forecasting revenues and expenses. Prepares timely wellplanned annual budgets that accurately reflect the propertys potential business plan. Anticipates revenue or cost opportunities and manages the timing of discretionary expenditures to stabilize cash flow. Coordinates with fiscal oversight during reviews of minor property and fixed assets. Ensures lodging operational costs are fully reimbursed when establishing rates for support services provided to other Programs e.g. MWR Unaccompanied Housing etc. Supervisory duties comprise 25% of incumbent's time and include but are not limited to: Directs work to be accomplished by staff. Assigns work based on priorities difficulty and requirements of assignments and staff capabilities. Conducts annual performance review to include Individual Development Plan IDP for each staff member. Participates in section staffing decisions. Ensures staff receives proper training to fulfill requirements of their positions. Addresses potential disciplinary andor performance issues timely and takes appropriate corrective actions as necessary. Supports CNICs Equal Employment Opportunity EEO policy fosters a work environment free of discrimination harassment andor reprisal ensures all subordinate staff understand and adhere to the policy and ensures treatment of all staff is fair and equitable. Provides immediate supervisory technical oversight for three or more site subordinates. Works under direct supervision of the Regional Lodging Director RLD. If supervision is not provided by the RLD the RLD will provide input annually to be included in the incumbents annual performance evaluation. The incumbent is responsible for implementing management functions and policies for the lodging operation and carrying out the overall objectives with available resources. Performance is reviewed for compliance with regulations and budget guidelines. Incumbent frequently receives assignments via special requests from the RLD andor Installation Commander. Qualifications: A total of 5 years of experience consisting of the following: GENERAL EXPERIENCE : Three years of experience in administrative professional investigative or other responsible work which enabled the applicant to gain a general knowledge of business practices and administrative processes skill in dealing with others in persontoperson work relationships and the ability to exercise mature judgment. Ability to effectively communicate both orally and written with proficient English. OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE : 1 year of academic study above the high school level successfully completed in a hotellodginghospitality school may be substituted at the rate of onehalf academic year of study for 6 months of general experience provided such study included a minimum of 6 semester hours or the equivalent per year in subjects related to the specialized field. AND SPECIALIZED EXPERIENCE : Two years of responsible experience in administrative supervisory professional or technical work that demonstrated knowledge of front of house hospitality operations or similar work which demonstrated knowledge and abilities within a guest services environment. Including basic math and reading skills experience with computers knowledge of software programs including knowledge of the property management system and experience handling large amounts of cash. Job: Management
