Role: Production Support Engineer
Location: Irving, TX (Hybrid - 3 days onsite per week)
Position type: 10+ months with high possibility of extension/Conversion as FTE
Pay range: $65 - $72/hr on W2 (All inclusive)
Background:
The ideal candidate is Production Support Engineer who is excited to drive change, reduce toil, and come up with strategic solutions to help improve application support activities across multiple regions.
Strong focus on communication and technical skills, system stability, quality and functionality against user expectations, problem management and resolution, including issue documentation, root cause analysis and trend analysis. Ensure all processes and procedures are being followed at all times to comply with audit and regulatory requirements.
Key Responsibilities:
- Work in a team of production support engineers and provide automation, toil reduction, and employ Site Reliability Engineering (SRE) principles
- Provide Level 2 Production Support on Risk Application used by Credit Risk and Market Risk.
- Work with different Risk reporting Teams which includes various reporting tools like Tableau or Cognos/Adhoc queries to decode the complex queries and maintaining the data integrity in report outcomes.
- Perform Incident and Problem management including prioritization, root cause analysis and escalation/coordinate to appropriate groups.
- Improve production management process across multiple regions using tools such as: ITRS, AutoSys, AppDynamics, TruSight, Elk
- Perform root cause analysis, making recommendations to fix root causes, and hold post-mortems
- Provide Overnight/weekend or when required support for the applications on a rotational basis.
Qualifications
- 3+ years of Level 2/3 Production Support with strong debugging and analytical skills
- 1+ years of experience supporting large financial services firm
- 3+ years Sybase, Oracle, unix shell scripting / SQL and writing scripts and database queries.
- 1+ years of experience using and setting up production management tools: Tools include ITRS, AutoSys, AppDynamics, TruSight, Elk
- 1+ years experience monitoring batches and meeting SLAs
- Incident Management tools like ServiceNow
- Proficiency in dealing with complex technical issues in application, good working knowledge of infrastructure (NAS, SAN, Object Store) support.
- Good Analytical skills to understand and articulate issues to stakeholders, technology partners and management
Additional skills that are nice to have:
- Experience with MongoDB.
- Strong knowledge of Microsoft and Linux operating systems.
- Knowledge Core Java [beneficial], Perl [beneficial]
- Personally well organized and an excellent team player, Willingness to learn.
- Atleast a BS degree in computer science or related
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells
ManpowerGroupR (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.
