IT Service Desk Technician
Full-time, home based in the US
We're BCD Travel, one of the world's leading corporate travel management companies with offices around the globe. We help our clients travel smart and achieve more. People join our company because we provide a dynamic work environment, where no two days are the same. And our people stay with us because we care about their work-life balance. But don't just take our word for it: we've been voted top place to work and recognized by Investors In People, Flexjobs and Forbes.
In this role, you will represent the Enterprise ICT Organization, and will cooperate with other IT functions to support the regular flow of business and IT projects and tasks. You will adhere to all standards, policies, procedures, and security requirements. You will support hardware, software, and other technical solutions. You will adhere to all SLAs and communicate in a timely manner with stakeholders. While most tasks can be executed from the office, varying degrees of travel may be required.
A snapshot of this opportunity
Should be able to work any shift
Should be able to work on-call shifts as required
Troubleshoot hardware, software, and other IT solutions
Ability to install software
Complete tasks required to maintain service levels
Follow all ICT policies and procedures
Follow security best practices
Aid other technical teams (hands-on support)
Ability to communicate to all levels of management
Proactively provide high levels of ICT availability, performance monitoring, and capacity management, following ICT best practices and adhering to any company/department SLAs
How you can set yourself apart
1 to 2 years Technical Experience in a 24 x 7 IT Environment
Technical Degree or Equivalent on the Job Experience (preferred)
Certification in ITIL Standards (preferred)
Microsoft and/or Cisco Certifications (preferred)
Good Communication Skills, Oral, Written and Presentation
Effective Troubleshooting and Problem Solving Skills
Good Customer Service Skills
Ability to Interpret and Follow Written IT Policies and Procedures
Some Experience with Microsoft Business Software Applications and Other Communication Tools
Travel <25% of the time both domestically and internationally
Interested?
We encourage you to apply and continue to grow in your career. Remember that your knowledge of BCD Travel and passion for our company can be as important as the listed requirements. Create your profile and upload your resume/cover letter via our website. Feel free to reach out to Cynthia Acuna with any questions via careers@bcdtravel.com. Note: send your application via the website only.
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BCD Travel is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, age and veteran status. BCD Travel complies with applicable laws in the countries in which we operate. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at careers@bcdtravel.com.
