IT Operations Manager
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: TS/SCI
Employee Type: Regular
Percentage of Travel Required: Up to 10%
Type of Travel: Continental US
CACI is seeking an IT Operations Manager to support the EPS program at Langley AFB, VA. Join our Kessel Run All-Domain Operations Suite (KRADOS) team where you will be working to support the modernization and operational sustainment of the next Air Operations Center (AOC) baseline that serves as the foundational environment to execute air power objectives. As part of this team you will be a part of the process to rapidly develop, produce, and deploy software across the AOC baseline, while continuously iterating and improving upon those software applications. This contract will support efforts to develop and continuously integrate and develop the KRADOS suite into multiple Air Operations Centers across the globe and support joint operations to enhance the overall ecosystem across all services.
Responsibilities:
Leads and provides strategic advice, technical guidance, and expertise to the team in multiple functional areas- enterprise services, cybersecurity, release and fielding, and service management.
Executes 24/7/365 centralized sustainment of the KRADOS capability, providing real-time support to end users and delivering installs, upgrades, and security responsibilities to the baseline.
Oversees monitoring and maintenance of the KRADOS services.
Balances multiple requirements and priorities to deliver and sustain relevant technology to end users by Program Management Office (PMO) and Air Force Research Laboratory (AFRL) stakeholder focal points to include other interaction with external agencies.
Serves as key consultant for MAJCOM, PMO, AFRL, and End User Community leaders requiring coordination, collaboration, and facilitation of KRADOS efforts.
Collaborates with PMO and AFRL on enhancing task alignment, streamlining workflows, and increasing communication, resulting in shortened timelines, fewer errors, and less disruption to operations.
Ensures maximum system availability by delivering real-time support via IT resources to meet enterprise needs.
Manage Enterprise monitoring to include recording, and tracking problem reports (trouble tickets, Deficiency Reports, etc) from operational users as well as those generated internally during sustainment activities.
Deconflict install/upgrade activities and operations, ensure timely and accurate completion of work, confirm appropriate Configuration Management closeout actions are completed.
Balance multiple competing requirements and priorities to sustain and deliver relevant technology to geographically dispersed operators in accordance with PMO and AFRL guidelines.
Receive and interpret government guidance to develop prioritized, actionable tasks to meet government requirements and intent.
Qualifications:
Required:
TS/SCI security clearance.
BA/BS Degree with 8+ years of relevant experience. Additional year's of experience may be substituted for lack of a degree.
Strong process improvement and customer service skills.
Excellent written and verbal communication.
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What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.
An environment of trust.
CACI takes pride in fostering a diverse and accessible culture where every individual feels supported to chart their own path. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.
Your potential is limitless. So is ours.
Learn more about CACI here. (https://careers.caci.com/global/en/life-at-caci)
Pay Range : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here (https://careers.caci.com/global/en/employee-benefits) .
The proposed salary range for this position is:
$78,100-$171,900
CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, disability, status as a protected veteran, or any other protected characteristic.
