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Regular or Temporary:
Regular
Language Fluency: English (Required)
Work Shift:
1st shift (United States of America)
Please review the following job description:
Responsible for the effective monitoring of repairs to the mortgaged property due to natural disaster and other negative structural impacts within the servicing portfolio. Work with clients, insurance carriers, and contractors to repair the mortgaged property in an expeditious, compliant and high quality manner. Provide effective and consistent communication with clients regarding insurance coverage, status of repairs and next steps to repair the property back to a suitable condition. Remain compliant with investor guidelines throughout the loss drafts process.
Essential Duties and Responsibilities
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
Complete data entry and validation at time of notification of impact to the mortgaged property Issue accurate and timely client notifications regarding draw schedule, repair guidelines and next steps Update internal system of record to capture document issuance and retention standards Stay current on investor guidelines as it pertains to the issuance of funds and the repair process Identify and communicate adverse issues, trends or inefficiencies to management and other lines of business along with proposed solutions; contribute to agreed upon resolutions. Build and maintain relationships with internal and external business partners, managing expectations and accountability All other duties as assigned.
Qualifications
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- College degree or comparable education and experience
- One to two years of mortgage, banking, banking operations, or comparable education
- Proficiency with Microsoft Office suite of products to include Word and Excel
Preferred Qualifications:
- Two or more years of retail banking, banking operations, or experience in a law firm or corporate setting
- Strong research and investigation skills
- Proficiency with banking software, deposit account systems, or mortgage servicing systems
- Excellent written and oral communication skills
- Ability to prioritize a significant volume of work with simultaneous deadlines
- Strong organizational skills and attention to detail
- Ability to work effectively in teams and independently and make effective decisions consistent with role and responsibilities
Other Job Requirements / Working Conditions
Sitting/Standing/Walking/Bending/Lifting
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Standing (if checked, indicate frequency)
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Walking (if checked, indicate frequency)
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Bending (if checked, indicate frequency)
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Lifting (if checked, indicate pounds)
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Visual / Audio / Speaking
Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.
Manual Dexterity / Keyboarding
Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.
Availability
Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need .
Travel (Must select one)
Up to 25%
General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no
. Depending on the position and division, this job may also be eligible for Truist's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.
Truist supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Truist is a Drug Free Workplace.
EEO is the Law (https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf)
Pay Transparency Nondiscrimination Provision (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf)
E-Verify (https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf)
