Business System Analyst
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: TS/SCI with Polygraph
Employee Type: Regular
Percentage of Travel Required: None
Type of Travel: None
What You'll Get to Do:
You will get to directly support mission. Provide direct user support and response to customers using AEA Tools for questions regarding account administration, system and network status. Support/interface with the Customer via phone, VTC, email, chat, and applicable online presence, such as JIRA, Confluence, SharePoint, and SpySpace.
More About the Role:
Respond to system issues and perform first level corrective maintenance
Enter issues via a problem tracking tool
Follow and maintain current AEA Standard Operating Procedures (SOPs) and documented AEA Outreach Service Level Agreements (SLAs)
Responds to complicated user questions
Escalate complex system questions to Tier II & III Support and appropriate Government stakeholders
Escalate complex issues within the SD Outreach Team
Monitor the health and status of current AEA systems
Prepare routine metrics and system availability reports
Identify common user challenges and work with development teams, UX teams, and product leads
Shall maintain and update the ticket tracking tool
Create metrics reports for system availability as well as user support
Assist in orienting, training, assigning, and checking the work of lower level employees
Provides advice, guidance, and direction to other technical help desk technicians with complicated user questions or requests
Interacts with the Government regarding Systems Engineering technical considerations and for associated problems, issues or conflicts
Provide first line communications to the customer CSC team to ensure appropriate operational awareness is available in a timely and concise manner
Create additional SOPs as needed to perform corrective maintenance
Provide data flow troubleshooting, network troubleshooting, troubleshooting and diagnosing software and hardware issues
Provide customer follow up to ensure questions have been answered and collect feedback
Work in a collaborate environment
You'll Bring These Qualifications:
SIGINT experience using mission analytic tools
3 years of demonstrated hands-on experience with AEA or Intelligence Community (IC) tools and capabilities
High school diploma or equivalent required
Understanding of product workflows in an operational setting
These Qualifications Would be Nice to Have:
Bachelor's degree from an accredited university is highly desired
Operational experience as an analyst preferred
Familiarity with query languages
Experience working with forward deployed users
Experience providing direct user support and troubleshooting directly with the user
Experience gathering requirements from users
Experience providing overall process improvement and agile efficiencies supporting the existing customer base
Experience with JIRA and Confluence
What We Can Offer You:
We've been named a Best Place to Work by the Washington Post.
Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
We offer competitive benefits and learning and development opportunities.
We are mission-oriented and ever vigilant in aligning our solutions with the nation's highest priorities.
For over 60 years, the principles of CACI's unique, character-based culture have been the driving force behind our success.
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What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.
An environment of trust.
CACI takes pride in fostering a diverse and accessible culture where every individual feels supported to chart their own path. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.
Your potential is limitless. So is ours.
Learn more about CACI here. (https://careers.caci.com/global/en/life-at-caci)
Pay Range : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here (https://careers.caci.com/global/en/employee-benefits) .
The proposed salary range for this position is:
$66,100 - $135,600
CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, disability, status as a protected veteran, or any other protected characteristic.
