Interested in working within the Identity, Credential, Access Management (ICAM) community? This work composes of a set of tools, policies, and systems that the Department of Defense uses to enable the right individual to access the right resource, at the right time, for the right reason in support of federal business objectives. We are actively seeking individuals who want to expand this scope of work and contribute to the ICAM with their level of expertise in Systems Administration. If you have experience in providing support for implementing, troubleshooting, and maintaining Information Technology (IT) systems, then this position will be an excellent fit for your career.
Responsibilities:
Provides support for implementation, troubleshooting and maintenance of IT systems
Provides Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
Manages the daily activities of configuration and operation of IT systems
Provides assistance to users in accessing and using IT systems
Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis andresolution of problems
Provides support to IT systems including day-to-day operations, monitoring and problemresolution for all of the client/server/storage/network devices, mobile devices, etc.
Provides support for the escalation and communication of status to agency management andinternal customers
Optimizes system operations and resource utilization, and perform system capacity analysis andplanning
Provides in-depth experience in trouble-shooting IT systems
Provides detailed analysis and feedback to agency management and internal customers forescalated tickets
Provides support for the dispatch system and hardware problems and remains involved in theresolution process
Configures and manages UNIX and Windows (or other applicable) operating systems andinstalls/loads operating system software, troubleshoot, maintain integrity of and configure networkcomponents, along with implementing operating systems enhancements to improve reliability andperformance
#divergent
Active TS/SCI with Poly
Ten (10) years' experience as a SA in programs and contracts of similar scope, type, and complexity is required.
Bachelor's degree in a technical discipline from an accredited college or university is required.
Five (5) years of additional SA experience may be substituted for a bachelor's degree.
Preferred:
Ability to design, implement and troubleshoot solutions utilizing Microsoft Windows and RHEL 8, various browsers, internet apps and computer diagnostic tools, MicroSoft Office Suite, while adhering to all security protocols within a networked environment.
Knowledge of and experience with system documentation and organization.
Knowledge of and experience with PKE/PKI applications.
Strong communication skills (oral and written) and strong interpersonal and organizational skills, with a professional demeanor and strong personal ethics. Strong time management skills, with the ability to take ownership and complete assigned tasks.
Detail oriented, with strong problem-solving skills and with the ability to anticipate and provide solutions that result in gained efficiencies in business processes and improved customer service.
Ability to present and explain complex technical topics, problems and alternative solutions to interested parties of varying technical backgrounds.
