Overview Who we are Imagine working in a place where continuous improvement and innovation is celebrated and rewarded; where fast-paced, high-impact teams come together to positively drive results for one of the largest & most iconic brands in the world. As the only rapidly growing retailer, you may know us as your friendly neighborhood store. You probably know our familiar name, have seen our pervasive logo, and have tried our highly sought-after products, such as SlurpeeR and Big BiteR. -Brain Freeze- is a 7-Eleven registered trademark for our 53-year old SlurpeeR and with over 77,000 stores globally (more than any other retailer or food service provider), we sell over 14 million a month. But there's a lot more to our story and much more left to be written. We are transforming our business, ensuring we are customer obsessed and digitally enabled to seamlessly link our brick and mortar stores with digital products and services. At 7-Eleven the entrepreneurial spirit is in our DNA and has been ever since our inception 90+ years ago. It's what drove us to invent the convenience industry in 1927 by envisioning how a simple ice dock could provide household staples such as milk and eggs to better serve the needs of our customers. Today we are redefining convenience and the customer experience in big ways...we are fundamentally changing our culture and we want talented, innovative, customer obsessed, and entrepreneurial people like you to come make history with us. How we lead At 7-Eleven we are guided by our Leadership Principles. Be Customer Obsessed Be Courageous with Your Point of View Challenge the Status Quo Act Like an Entrepreneur Have an -It Can Be Done- Attitude Do the Right Thing Be Accountable Each principle has a defined set of behaviors which help guide the 7-Eleven team to Serve Customers and Support Stores. About This Opportunity Responsibilities Overview: The Sr. Manager, Digital Product Management is responsible for consumer facing experiences that continually modernize 7-Eleven's consumer facing experiences. As a Product Manager leader, you'll lead development of new experiences that will not only transform the business, but will shape our digital future. Product managers will define product strategy, develop, launch, and enhance products and services that drive our business forward. You'll work closely with our software teams to define product requirements and coordinate resources from key stakeholders. You'll also be responsible for identifying and tracking KPIs as you build these amazing experiences. The ideal candidate is a highly organized individual with a passion for user experience and professional experience building impactful and meaningful customer experiences. Responsibilities: 40% Strategy & Planning Looks across product teams and feature sets with a focus on alignment and dependencies Sets the overall product vision and strategies for the enterprise product by gaining a thorough understanding of customer and associate needs, both existing and potential, and using that knowledge to provide 7-Eleven customers and associates with an unparalleled shopping experience Drives growth for the business by applying domain expertise to provide thought leadership and translate vision into action Collaborates across the enterprise to create alignment between products in order to provide a seamless user experience Understands financial and business impact of proposed product updates and activities within portfolio, prioritizes updates to support the enterprise roadmap, and based on prioritization allocates funding across the products Identifies goals, metrics and appropriate analytics to measure the performance of the product and its individual features, and continually makes recommendations and refinements to the product based on learnings Contributes to and makes recommendations for strategic plans in support of key objectives in a timely and fiscally responsible manner Participates in and influences development of technology roadmaps across the enterprise Supports and nurtures strategic vendor relationships; recommends ways to influence vendors that align to domain, portfolio, and enterprise strategic objectives 30% Delivery & Execution Drives product development by reviewing performance and directing work efforts of product teams to ensure products are aligned with company, stakeholder and end user priorities Understands enterprise goals and KPIs to ensure value is delivered against them Resolves issues within or across product teams that may impair teams from delivery of a quality product in order to meet strategic, financial and technical goals Receives and prioritizes incoming requests from business partners and stakeholders while keeping in mind the business strategy, product vision and user needs Provides guidance on design of products while keeping in mind dependencies and integration with other products across the enterprise Reviews and analyzes product metrics to inform strategic and tactical product decisions Makes suggestions that help drive operational excellence to create internal customer satisfaction and meet operational metrics 30% Team and Stakeholder Provides leadership, mentoring and coaching to Product Managers Attracts, retains and develops top talent to build a world class Product Management Team Conducts annual and mid-year reviews, reviewing individual development plans and providing performance feedback Fosters collaboration with team members (Engineering, UX, etc.) to drive value and identify and resolve impediments Acts as a proponent of modern software development practices Advocates for the end user and stakeholder by becoming associated with the product, empathizing with and understanding user needs Works with the product team to continuously assess progress, disseminate lessons learned, and understand next steps Manages cross functional team and stakeholder expectations to execute on product strategy and provides education to requestors to determine prioritization based on tangible benefits and/or user experience Guides more junior team members in strategy, alignment, analysis and execution tasks Participates in and contributes to learning activities around modern software design and development core practices (communities of practice) Qualifications Basic Qualifications: Bachelors Degree Minimum 7 years of experience in digital product management Preferred Qualifications: Bachelors Degree in Computer Science or Engineering MBA or Masters degree 8 years of experience translating business strategy and analysis into consumer facing digital products 6+ years of experience in Agile product management 5+ years of experience in Rewards or Loyalty programs *This role is based onsite in Irving, TX or Enon, OH. Can be Hybrid. #DCE-THA #DICE INDSJ711IT
