Customer Service and Device Repair Technician
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Washington, PA, USA
15.00-18.00
Hourly
Full Time
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Full Job Description
Batteries Plus
Cell Phone Repair Technician/Customer Service
As a Trusted Repair Technician, your passion for repair and problem solving can finally come to life! We offer a career you can enjoy and come to count on for long term stability and growth opportunity. Our Locally Owned Franchise Group have found nation leading success through employee buy in and growth. We believe to succeed, we need to fill our teams with people who LOVE what they do and thenEquip them for Successand last but not least,Share in the Wins!
What Do We Do at Batteries Plus?
We Offer Battery Solutions for all types of Vehicles, Equipment and Devices
We Offer Lighting Solutions such as Home LED Bulbs, Flashlights, and Smart Home Products
We Offer Expert Service Solutions such as Phone and Tablet Repairs, Replacement Auto Keyfobs, and Battery Installations
We Offer Solutions to both Retail Consumers and Commercial Businesses
We LIVE to be the best at what we do and strive to give 5-Star service at all times!
Compensation and Benefits We Offer:
To share in our success, we offer competitive wages and incentives to reward great performance. Our average Repair Technicians work 40 hours per week and earn between$15.00 - $18.00 Per Hour+ Benefits, even during COVID constraints.
On top of our competitive wages, we also offerGreat Benefitsincluding:
Paid Time Off (PTO)
(401K) IRA Retirement Match Savings Program
Employee Discounts including friends and family
6 month Paid Training Program
Repair Technician Schedule:
This is a Full Time position with an average of 40 hours per week
Flexible schedules
All Shifts areDAY SHIFTwith the latest ending at 7 PM
Working shifts include weekdays and weekend days
All Shifts are worked in a Retail Store
Primary Job Duties for Repair Technicians:
Diagnose and Repair broken Cell Phones and Tablets
Installing batteries into Vehicles, Equipment, and Devices
Performing Automotive Key Cutting and Programming Services
Building and Repairing Custom Battery Packs
Supporting our Sales Team with advanced technical knowledge
Providing store support in areas of operations such as inventory, recycling, organization, equipment maintenance, etc.
Providing support services to backup our sales staff with customer service, answering phone calls, pulling customer orders, etc.
To qualify for the role, our Repair Technicians need to have:
A passion for repair and a desire to learn and adapt as technology changes in our industry
Basic Mechanical aptitude and working knowledge of hand tools
Strong problem solving skills and ability to read and follow detailed instruction
Strong communication skills both verbal and written to communicate to both customers and our sales staff
Ability to use and learn programs such as Google Suite, POS system, Repair Q, Repair Manuals, Asana, Key Programming software, and more
A flexible work schedule for shifts as late as 7 PM during the week and regular weekend shifts to be there when our customers need us most
Training to Equip You For Success:
To equip you for the job, we offer hands-on and online training with certifications in areas of repair including Level 1 and 2 WISE Certifications. To set you up for success, we offer a competitive6-Month Paid Training Programto give time forLearning the Role,Team Connectionand adopting ourCompany Missionof customer service excellence!
Lacking experience? Don't worry, our team is made up of people from all types of backgrounds including Auto Repair, Restaurant, IT, Customer Service, Retail Sales, Computer Repair, Military, etc. If you have strong communication skills, technical aptitude, and the right attitude, we are willing to train you with the skills you need to succeed. We onlypromote from within, so training and development runs through our veins!
Batteries Plus 609
Power Orr Light LLC
374 Washington Rd
Washington, PA 15301
