Requisition ID: 569561
Store # : 000673 LensCrafters
Position: Full-Time
Total Rewards: Benefits/Incentive Information (https://jobs.luxottica.com/content/Benefits-and-Perks/?locale=en_US)
At LensCrafters, we're passionate about bringing people better sight. And it takes thousands of people from all backgrounds to do this.
By joining our team, you'll learn about the optical industry while developing the customer service and sales techniques needed to grow in your career.
LensCrafters is the largest optical retailer in North America with 1,000+ stores and as part of an eyewear industry leader, Luxottica, our higher standard of quality has made LensCrafters a leader in vision care for over 35 years.
GENERAL FUNCTION
The Lab Manager creates exceptional value in the lives of our customers by delivering Signature Customer Experiences. Ensures customers are always delighted by manufacturing eyewear in accordance with LensCrafters Quality Manufacturing Program. Creates a safe, supportive, and motivating work environment which encourages innovation and commitment.
MAJOR DUTIES & RESPONSIBILITIES
Provides unsurpassed customer service through ensuring the LensCrafters lab staff utilizes the Quality Manufacturing Process in the production of all eyewear.
Explores underlying reasons for recurring laboratory problems; goes beyond symptoms to get at causes; strives to develop long-term solutions.
Manages special orders, following up within guidelines.
Focuses on developing the most qualified lab associates by ensuring training/coaching in the following areas:
Quality Manufacturing Process
2
Final Inspection
Asset protection
Company safety and regulatory compliance programs
Career development of lab associates
Delivers constructive feedback in a timely manner to all lab associates. Confronts problem performers directly and without delay; initiates appropriate disciplinary action when necessary and follow up to monitor progress.
Monitors training saturation reports:
Completes Quality Manufacturing Program Review Questionnaires and annual performance reviews for lab associates.
Recruits and selects high caliber staff.
Schedules to business needs, utilizes Company provided programs to forecast hours needed and appropriate shifts.
Performs administrative duties to include payroll, lab incentives and lab statistics into the Point of Sale system as required.
Completes and files in a timely manner all necessary store and lab paperwork thoroughly and accurately.
Strives to improve technical knowledge through the completion of the Quality Manufacturing Program and continually applies that knowledge in the production of all eyewear.
Is attentive to detail with all measurements, calculations, equipment settings and defective product.
Ensures all Company approved lab safety programs are implemented and maintained consistently per standards, creating a safe working environment for all associates and customers.
Ensures all lab associates are trained on the safe use, storage and disposal of approved laboratory chemicals, including annual refresher training. Documents training certificates retained in personnel files. Ensures all newly hired associates receive chemical safety training as part of new hire orientation.
Responsible for the basic operation, cleaning and ongoing maintenance of laboratory tools and equipment by ensuring adherence to established QMP maintenance procedures and calendars.
Maintains machines and diagnoses to support machinery functionality.
BASIC QUALIFICATIONS
High School graduate or equivalent
2+ years management/supervisory experience
Able to analyze store financial data and make recommendations regarding steps which can be implemented in the lab to improve profitability
Thorough technical knowledge of lab processes and equipment Business acumen to support Lab Efficacy Metrics that deliver customer and patient experience
Basic math skills
Organizational skills
Problem solving skills
PREFERRED QUALIFICATIONS
State licensure and/or ABO Certification
LensCrafters Final Inspector Certification
LensCrafters Quality, Fitting and Adjusting Program
Experience in optical lab
Knowledge of optical theory
Upon request and consistent with applicable laws, Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 (be sure to provide your name and contact information so that we may follow up in a timely manner).
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans receive preference in accordance with Tribal Law.
