The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and has supported over 20,000 healthcare professionals and team members at more than 1,300 health and wellness offices across 48 states in four distinct categories: dental care, urgent care, medical aesthetics, and animal health. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio, and AZPetVet. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale. As a reflection of our continued growth, we have an exciting opportunity to join as Chief of Staff to support President, Field Operations and the Aspen Dental brand.
Purpose
The Chief of Staff provides strategic counsel to key leaders in the organization and serves as an advisor to the President, Field Operations. The CoS is also the main organizer and planner of company initiatives, attending to the minute details while staying attuned to the macro vision of business operations. The work is varied and strategic. The CoS operates at a tactical, strategic and operational level, often handling the oversight of projects that do not neatly fit within the organizational chart or [that] fall between departments or leaders' areas of responsibility. The CoS serves as an air traffic controller for the President, Field Operations and the senior team, is an integrator connecting different work streams that would otherwise remain siloed and is a communicator linking the leadership team and the broader organization. Finally, the CoS has the skill and experience to integrate themselves into the organization and quickly assess issues that serve as barriers to the organization operating at maximum capacity.
Essential Responsibilities
Project Management
Track and monitor high priority initiatives for strategy owners and identify any obstacles
Communicate initiative status to leaders, pulling in other leaders or team members as necessary
Oversee project teams that require input from multiple areas within the company
Ensure timely and effective completion of projects and initiatives of the President, Field Operations
Bring together multiple stakeholders and help drive decisions
Research, benchmark, analyze data and make recommendations
Financial
Oversee board meeting preparation and creation of board meeting materials
Run quarterly business reviews
Create and update monthly dashboards for the President, Field Operations and help track changes in key metrics
Analyze investment opportunities
Strategic Initiatives
Identify and lead high-profile strategic projects
Define and research new ideas and business initiatives
Provide decision support through data gathering, information analyzing, and presenting considerations to relevant stakeholders
Communication and Public Relations
Draft speeches, presentations, proposals, emails, etc. for President, Field Operations
Vet speaking opportunities and interview requests
Internal and external communications
Act as the communication conduit for key executives in the organization, clients, or major stakeholders
Proxy
Attend meetings in place of the President, Field Operations as necessary and deliver progress reports
Represent President, Field Operations in meetings, by email, and phone calls with internal and external stakeholders.
Gatekeeper
Assess all inquiries directed to the President, Field Operations and determine the proper course of action
Determine which meetings take priority
Vet requests for time and rout requests to other departments as appropriate
Monitor information flow: ensuring the President, Field Operations' involvement in a project or decision-making process at the right moment.
Requirements/Qualifications
10+ years' experience in a leadership/management role, business development, corporate strategy and/or executive management experience
Bachelor's degree in Business Management or related field; MBA preferred
Experience in consulting and operations
Possess a can-do attitude
Collaborative personality
Entrepreneurial spirit
Strong interpersonal skills and a knack for productive collaboration across varying departments
Detail-oriented, data-driven and business-minded
Impeccable time management and multi-tasking skills
Able to successfully organize, lead and direct large teams of people
Self-motivated and self-sufficient
Problem solver who can make clear-headed decisions while under pressure
Ability to analyze and compile large sets of data and present effective reports
Strong interpersonal skills with and ability to diffuse work conflict without bringing it to the President, Field Operations' attention
Excellent organization and planning skills
Strong emotional intelligence
Highly experienced with project coordinating and management
Proven creative and strategic thinker with strong business acuity
Ability to build trusting relationships with leadership team
Salary: $170-200k with bonus opportunity
