Assoc Product Manager - The Product Manager is a visionary, strategist, analyst, customer advocate, valued leader of execution, and skilled relationship builder all rolled into a single package. Every product at T-Mobile is envisioned and created to achieve a specific business purpose or set of business results. The Product Manager is ultimately accountable, responsible, and has ownership of T-Mobile's internal and external products, platforms, services, experiences envisioned and created to achieve the specific business purpose or business results. At a high level this means identifying the intersection of customer problems/unmet needs (an opportunity), technical feasibility, business objectives, securing funding, and leading a cross-functional team as well as key stakeholders to deliver against the opportunity. Product Manager is a -jack-of-all-trades- leveraging deep customer empathy, strategic thinking, commercial, analytical, and leadership skills to successfully deliver delightful and differentiated products that drive growth and positively impact customers lives.
What you'll do in your role.
No day is the same for the Product Manager. Day to day activities or responsibilities include: conducting market research; generating product requirements; determining specifications; defining long-term strategy of the product; creating the product road map; helping drive and support technical delivery end to end; defining the scope for releases/product increments; partnering with development, project/program management, marketing, and other key stakeholders to define release schedule; and support/drive go-to-market activities as needed.
The experience you'll bring.
Owns promotions products end to end for service and device promotions with a moderate level of complexity and scope. This includes creating, managing, maintaining and communicating product requirements and experiences through the promo lifecycle.
- Partners with business and internal/external stakeholders to understand current customer experiences, identifies areas of opportunity.
- Conducts analysis of quantitative and qualitative data to identify product innovation opportunities or root cause of issues, and assess opportunity size and impact. May work with data scientists to answer complex questions or identify meaningful insights from data.
- Works with stakeholders and follows enterprise processes to ensure appropriate product delivery.
- Recommends product feature set and strategies to improve customer experience, and support growth.
Dedicates time to build a productive relationship with customers with deeper empathy by understanding their needs and priorities.
Evangelizes and advocates for the customer both internally and externally, and creates an environment and culture where the team is immersed in customer-first mindset.
Supports sales, marketing, and other stakeholder teams with the necessary product knowledge, training and additional documentation.
Communicates risks and dependencies to stakeholders and makes educated trade-off decisions based on those challenges.
Ensures product quality and performance in production environment. Accountable for product team response in event of critical or high impacting defect, including communications to stakeholders at all levels.
Identify execution, operational, organizational issues that impede product success. Drive improvement plan to change or resolve issues
Collaborates and develops positive working relationships with many technical and non-technical teams, including sales, commercial accounting, marketing, legal, go-to-market, and finance. Works with outside partners and other third parties.- Develops positive working relationships with Customer groups or Customer Representatives.- Maintains professional knowledge by attending educational workshops; reviews professional publications; establishes personal networks; participates in professional societies.
T-Mobile requires all employees in this position to be fully vaccinated for COVID-19 prior to starting work, unless precluded from doing so by applicable law. The CDC currently defines -fully vaccinated- as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. T-Mobile will require proof of vaccination prior to successful applicant's first day of work, and will consider requests for exemption from this requirement during the offer phase (1) as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause T-Mobile undue hardship or pose a direct threat to the health and safety of others, or (2) for other reasons under applicable law.
Position details
Req ID: 193217BR
Department: Information Technology
Travel Required: No
