Molina of New Mexico is hiring for a Sr. Growth & Community Engagement Specialist in Southwest New Mexico. Highly preferred counties are Dona Ana, Chaves, and/or Eddy.
Responsibilities include, but are not limited to supporting growth, retention, member and community engagement, along with Resource Center activities. This role will be tasked with developing and establishing strong community partnerships that support Molina's growth and member experience goals.
This role is looking for someone who has been in a field-based, community/public facing role previously. This could be in many capacities, including but not limited to the following: Health Educator, Liaison, Promoter, Outreach Worker, Patient Navigator, Health Interpreter, Public Health Aide, Connector, Sales, Marketing, Insurance Agent, Insurance Consultant, etc....
This role is community/ external facing and is in frequent engagement with providers (clinics, hospitals, community health centers), community-based organizations/ nonprofits such as those working in housing/ food/ behavioral health and many more. Top notch communication and relationship building skills are essential.
This role is in the field 50-70+ percent of the time , meeting with partners and attending/ hosting community events. The intent of the position is to help retain and grow our Molina membership. There may be events that are outside of normal business hours (evenings or a weekend day). You would flex other time off to ensure to have a healthy work/life balance.
Bilingual- English/Spanish highly desired.
KNOWLEDGE/SKILLS/ABILITIES
Responsible for achieving established goals improving Molina's enrollment growth objectives, with primary responsibility for Medicaid. Works collaboratively with key departments across the enterprise to improve overall choice rates and assignment percentages.
Under limited supervision, responsible for carrying out enrollment events and achieving assigned membership growth targets through a combination of direct and indirect marketing activities, with the primary responsibility of improving the plan's overall -choice- rate. Works collaboratively with other key departments to increase Medicaid assignment percentage for Molina.
Provides leadership for new or less experienced Enrollment Growth team members by training, developing, coaching, mentoring and being a positive role model. May also serve as the Acting Supervisor or Manager for the team upon management request.
Responsible for achieving monthly, quarterly, and annual enrollment goals & growth and choice targets, as established by management.
Works closely with other team members and management to develop/maintain/deepen relationships with key business leaders, community-based organizations (CBOs) and providers, ensuring all efforts are directed towards building Medicaid membership. Effectively moves these relationships through the -enrollment- pipeline.
Schedules, coordinates & participates in enrollment events, encourages key partners to participate, and assists where feasible.
Works cohesively with Provider Services to ensure providers within assigned territory are aware of Molina products and services. Establishes simple referral processes for providers and CBOs to refer clients who may be eligible for other Molina products.
Viewed as a -subject matter expert- (SME) by community and influencers on the health care delivery system and wellness topics.
Delivers presentations, attends meetings and distributes educational materials to both members and potential members.
Answers incoming calls from perspective and current members. Provides them with information and materials about Molina Healthcare. Directs members to the appropriate Molina department(s) as needed and assists with contacting department(s) through in-house phone line assistance.
Coordinates, leads, and executes company programs for each of their perspective regions.
Responsible for assisting and executing Molina turnkey events and align media components.
Trains all new Specialist team members and serve as a mentor and resource for existing Specialist team members.
JOB QUALIFICATIONS
REQUIRED EDUCATION: Bachelor's Degree or equivalent, job-related experience.
PREFERRED EDUCATION: Bachelor's Degree in Marketing or related discipline.
REQUIRED EXPERIENCE:
5 years of related experience (e.g., marketing, business development, community engagement, healthcare industry).
Demonstrated exceptional networking and negotiations skills. Experience with sales and marketing techniques.
Demonstrated strong public speaking and presentations skills.
Demonstrated ability to work in a fast-paced, team-oriented environment with little supervision.
REQUIRED LICENSE, CERTIFICATION, ASSOCIATION:
Must have valid driver's license with good driving record and be able to drive within applicable state or locality with reliable transportation.
PREFERRED EXPERIENCE:
Prior related work experience in a senior or lead capacity.
Solid understanding of Health Care Markets, primarily Medicaid.
Previous healthcare marketing, enrollment and/or grassroots/community outreach experience a plus.
5+ years of outreach experience serving low-income populations and/or experience presenting to influencer audiences.
3 - 5 years project management experience, preferably in a health care or outreach setting.
Fluency in a second language highly desirable.
PREFERRED LICENSE, CERTIFICATION, ASSOCIATION:
Active Life & Health Insurance
Market Place Certified
#PJHPO
#LI-BEMORE
#LI-TR1
To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.
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Pay Range: $17.85 - $38.69 / HOURLY
*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.
