Title: CUSTODIAL WORKER (HOUSEKEEPER)-Flex Location: United States-Louisiana-Belle Chasse Job Number: 230002KP Job Summary: Incumbents of this position are responsible for managing business-based lodging for a mobile defense community. The NGIS program provides services amenities and accommodations that are similar to those provided by quality commercial hotels. Duties and Responsibilities: Performs varying degrees of in cleaning processes. Demonstrates proficiency related to daily service check-out, deep cleaning and special project cleaning assignments based on Lodging program cleaning standards. - Vacuums, sweeps and mops floors, dusts, polishes, cleans and moves furniture. - Removes trash, places in dumpsters and replaces liners. - Places proper number of amenities in room to include consumables, non-consumables, linen, kitchen and bathroom. - Removes and replaces bed linen, inspects mattresses and pull-out sofas and moves/re-positions beds upon guest checkout weekly or at a guest's request. - Cleans walls, doors, ceilings, stand-up ceiling fans, light fixtures, exterior of air vents, windows sills tracks, blinds and curtains. - Cleans coffee makers, ice buckets, beverage kits, refrigerators, stove tops, cookware, utensils, cutlery, cups, glasses, plates, sinks, counters, ovens, ranges, cupboards, drawers and microwaves to include proper programming of its respective clock time. - Ensures dishwashers are clean and in working condition. - Cleans vanities, mirrors, hardware, cabinets, shelving, toilets, bath, tubs, shower stalls, tile, and bathroom exhaust fans. Replaces bathroom terry and linens to include shower curtains. - Cleans irons, removes excess water and replaces as necessary, cleans ironing boards and replaces covers as necessary, cleans and ensures proper functionality of luggage racks and ensures proper numbers of clean male/female hangers are available in closets. - Cleans washers and dryers and ensures machines are operational. - Ensures in-room guest directories are clean and organized TV s are clean and programmed to proper channel and volume, alarm clocks are properly programmed with back-up battery and in- room phones are cleaned properly, programmed and in working condition. - Cleans common area spaces to include vending rooms and ice machines, laundry rooms, elevators, break rooms, walkways, corridors, stairwells, office spaces, lounges, storerooms and storage spaces. - Performs deep cleaning as required by program standards. E.g. on a scheduled basis and upon check-out of guests in pet friendly rooms and in rooms that had an ADA service animal, which includes but is not limited to: defrosting the refrigerator, cleaning windows inside and out, replacing and or cleaning drapes, moving furniture and cleaning normally hidden areas, carpet cleaning, shampoo and or spot treatment, cleaning walls, woodwork, and other such tasks. - Counts, sorts, inspects, and prepares linen for operational use. - Applies Blood Borne Pathogen criteria to determine potential safety concerns related to contaminated linens and applies appropriate NGIS protocols during daily service activity. - Completes maintenance requests for items broken, defective, or in need of replacing. Performs basic routine maintenance on vacuum cleaners by cleaning all areas and replacing filters as necessary. - Maintains the cleanliness, inventory, and organization of housekeeping carts and linen carts. Reports any damages or valuables e.g. large amounts of cash, jewelry, or confidential sensitive information left out in the open by guests to the Supervisor. - Reports any activity that appears unsafe, illegal, or suspicious to the Supervisor. - Interacts professionally with guests and other team members, displays a positive attitude, utilizes effective communication skills, and assists guests to include answering questions concerning hotel facilities and provides information about on base and local attractions. - Communicates with the front desk when identifying lost and found items by annotating all relevant information to facilitate retrieval of the item for that specific guest. - Maintains key control for assigned key and reports any issues immediately to the Supervisor. - Must report immediately to the supervisor such things as no luggage in a stay-over guest room, no service needed, sleep-outs, extra guest, unauthorized pets, and any other unusual circumstances. - May be required to load and unload trucks vans. Assist with the receipt of merchandise from vendors, the assembly, separation, storage, and delivery of merchandise by opening boxes and crates. May also be required to move heavy boxes by lifting or hand truck. Uses common hand tools such as hammers, pliers, box cutters, crowbar, and shears for cutting bands. - Responsible for the set-up and breakdown, clean-up of the complimentary self-service breakfast bar. Assist with preparing prepackaged breakfast items by assembling take-out breakfast bags or placing items available to guest on display. Ensures surrounding area is returned to its original stat and free of all left-over food by the end of designated breakfast hour. -May be required to assist with the set-up and breakdown of chairs and tables used during special events and clean immediate surrounding areas upon the conclusion of the event. - Greet a guest with a pleasant acknowledgement when seen within 10 feet - Complete all required safety security training. - Maintains a clean and safe environment. Required to obtain certain certifications as necessary in connection with performing job duties. Performs other related duties as required. Please Note: This position is included in a bargaining unit (National Association of Independent Labors-Local 17) MUST BE ABLE TO WORK 8:30AM - 4:00PM ON WEEKENDS AND HOLIDAYS Qualifications: No experience required. High School graduate or equivalent preferred. Physical requirements: Moderate physical effort moving furniture and the use of hand or lightweight powered cleaning equipment. Including the ability to lift up to 45 pounds is required. Note: This position is subject to a favorable National Agency Check NAC . This position is required to attend and complete mandatory training programs to obtain housekeeping certification and re-certification. Training is provided in varying environments such as classroom-trainer led, online self-guided courses, virtual-led courses, and hands on training. The incumbent is required to obtain a housekeeping certification within 120 days of employment.
