Job Description:
Introduction
At GAF, we cover more than buildings. We cover each other. No matter what role, tenure, or department, under this roof you are helping to build the market leader in commercial roofing. Under this roof, we are assembling a winning team that puts the customer at the center of every decision and doesn't back down from hard work. Under this roof, we support one another in delivering operational excellence daily, while working to make a positive impact for our planet and our communities. Becoming the market leader only happens when everyone feels they have the opportunity, and the support, to thrive. We are GAF. And under this roof, we protect what matters most.
Team or Function Overview
The Field Services team supports and partners with internal and external stakeholders to provide best in class installation and services of our commercial and residential roofing products. This team supports the entire GAF product line for commercial and residential with additional support for Siplast, GAF Energy and other Standard Industries businesses as needed. This position reports to the Area Director Field Services or Regional Manager Field Services as applicable.
Summary
The Field Services Representative performs the day to day services within their assigned area/region. Responsibilities in this position include performing and completing roof inspections, performing specialized tasks to resolve problems, and providing weekly activity reports within the region. He/she is responsible for prioritizing, scheduling and performing warranty, guarantee and complaint inspections within the area of assigned responsibility without direct supervision. The Field Service Representative will obtain a drone certification within the first 6 months.
Essential Duties
Specific responsibilities include, but are not limited to:
Completes roof Inspections including leak and complaint inspections
Travels to neighboring areas to complete roof inspections
Prioritizes open inspection requests to formulate a productive schedule
Completes Commercial and Residential Roof inspections including: start ups, interims and finals
Completes leak and complaint inspections as assigned
Assists in problem resolution, complaints and provide proper written communication to internal and external business partners and owners/customers
Provides technical assistance to internal and external business partners
Completes timely reports for all completed inspections
Physical Demands
Ability to drive a vehicle & travel unassisted, such as air travel
Ability to frequently work in a stationary position for long periods; ability to frequently move about to accomplish tasks or to move from one work area to another
Ability to work in outdoor conditions including high/low temperatures, dust, humidity, etc.
Ability to wear/work in PPE
Close & far visual acuity to view documents, computer screens, perform inspections, drive a vehicle, etc.
Ability to frequently & quickly converse with & convey information to others via phone & in-person
Ability to perceive hazards & quickly respond to sounds on jobsites to demonstrate building enclosure applications, etc., & in manufacturing plant and lab environments
Manual dexterity to operate standard office equipment & keyboards, perform data entry, filing, application demos, & site inspections
Ability to position self to bend, pull, & reach overhead &/or below shoulder level to perform filing duties, climb ladders, perform application demos, etc,
Ability to work with heights; ascend/descend ladders, scaffolding, & stairs
Ability to position self to move safely over even & uneven surfaces
Ability to lift up to 50 lbs. frequently (demo supplies, application tools, products, etc.)
Under This Roof, We Require
HS Diploma or GED
5+ years construction and or roofing experience
Excellent communication and interpersonal skills, both written and verbal
Extensive knowledge and proven ability with Google Suite or MS Office
Critical thinking, problem solving and problem resolution skills
Travel Requirements: 30-60%
Under This Roof, We Also Value
Associate or Bachelor's degree in a related field
Bilingual: English/Spanish
How We Protect What Matters Most
We offer a wide range of health insurance options that include medical, dental, and vision for you and your family.
Our Family-Building benefits support the many different journeys to fertility and parenthood.
Our robust 401K plan includes an employer match contribution with your pre-tax and/or Roth contributions.
Other exciting programs and perks are available to help employees achieve work-life balance, including (but not limited to) a wellness program, free financial coaching, a referral program, and product rebates when purchased for an employee's primary residence.
Professional growth and development are very important to us! We offer internal training programs and courses, as well as a generous tuition reimbursement program.
We put diversity and inclusion into action with our Employee Resource Groups, which unite employees based on common perspectives, identities, demographic factors, or out of a desire to be an ally.
GAF complies with federal, state, and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR Services at 833-HR-XPERT.
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Consideration will be given based on geography, candidate experience, and qualifications.
Annual Salary Range: 67,500-86,250
We believe our employees are our greatest resource. We offer competitive salary, benefits, 401k, and vacation packages for all full time permanent positions. We are proud to be an equal opportunity workplace and GAF, Standard Logistics, SGI, and Siplast are proud to be affirmative action employers. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know. If applying for positions in the U.S., must be eligible to work in the U.S. without need for employer sponsored visa (work permit).
Privacy Policy (https://www.gaf.com/en-us/about-us/privacy-and-legal/privacy-policy) CA Privacy Applicant Notice (https://www.gaf.com/en-us/about-us/privacy-and-legal/applicant-privacy-notice)
With 130+ years in the industry, GAF is the leading roofing manufacturer in North America. As a member of the Standard Industries family of companies, we are also part of the largest roofing and waterproofing business in the world.
Our communities help give our work meaning and the products we manufacture help protect what matters most. The shingles help to shelter the families living in the homes in our towns. The TPO helps protect what is under that hospital's roof. In addition to quality products, we make sure they are installed by quality craftsmen and women. The full GAF portfolio of solutions is supported by an extensive national network of factory-certified contractors.
GAF continues to be the leader in quality and offers comprehensive warranty protection on its products and systems. Our success is driven by a commitment to empowering our people to deliver advanced quality and purposeful innovation and the desire to protect what matters most.
