Maintenance Activities (CMA) Scheduling
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: TS/SCI with Polygraph
Employee Type: Regular
Percentage of Travel Required: None
Type of Travel: None
Anticipated Posting End: 9/1/2024
The Enterprise IT Maintenance Planner improves organization effectiveness by anticipating and eliminating potential mission delays through planning, scheduling, and coordination of Customer Maintenance Activities (MAs). The proactive nature of this position demands an experienced professional with operational experience in scheduling, coordination, management of IT Changes (maintenance activities), and documentation.
Work hours will be permanently assigned based on operational requirements:
Work hours tobe assigned:
Day/evening Work (8 hours a day M-F 0600-1400 or 1200-2000)
Position Responsibilities:
Maintains enterprise maintenance schedules, collaborating with the Integrated Service Center (ISC) Enterprise COMM NOC, external agencies/customers, and field units
Provides Situational Awareness support to the Customer, to include reviewing maintenance activities, updating reports, passing down documentation, monitoring chat rooms, and communicating potential impacts to service operations
Leverages Enterprise Management tools and analytics to correlate service impacts, service availability, and service capability
Proactively monitors high priority maintenance activities limiting impacts to mission/Business/Enterprise critical services
Supports the Government with Situational Awareness of upcoming maintenance requests and correlates on-going incidents to identify any possible impacts to Enterprise Operations Squadron managed and monitored systems
Prepares daily maintenance status briefings, charts, and reports to for Government leadership
Coordinates planned maintenance and corrective maintenance with commercial carriers and affected customers
Supports the Government by performing daily ad hoc tasking from the Customer
Generates Situational Awareness notification via various messaging systems for distribution to customers
Provides technical assistance, when requested, by the Customer in support of defined duties
Provides coordination, data collection, and other support to the After Action Report process
Integrates ITIL 4 best practices into existing documentation, provides process improvement recommendations, and assists in maintaining governance documentation
Demonstrates an understanding of LAN/WAN network services, and Carrier Ethernet Responsible for facilitating the process to collect and define client requirements.
Provides advice and recommendations on process best practices.
Performs analysis on business or systems processes to identify improvements.
Maintains deep knowledge of Commercial Off The Shelf (COTS) applications (e.g., SAP, Oracle, and Momentum).
Required Qualifications:
An Active TS/SCI Clearance with Polygraph
2 years of experience with enterprise scheduling, IT Change/Maintenance scheduling/planning
Excellent written and verbal communications skills
Excellent customer service skills
Proficient writing skills
Experience drafting presentations and executive level reports
Must be able to review technical documentation and summaries information for executive level review
Working knowledge of network operations and IT services
Operational experience collaborating and directing resources supporting mission critical operations
Desired Qualifications:
Security+ or any DoD 8140 IAT certification
Proficient in word processing, spreadsheets, and desktop applications
Strong communication and interpersonal skills
Strong logic and analytical skills
Strong customer service skills and experience
Excellent oral and written communication skills
Proven ability to multi-task and prioritize, with an attention to detail, in a fast-paced environment
Excellent organizational skills
Basic knowledge of ServiceNow, Windows Desktops, and other IT Service Management (ITSM) Systems, ITIL Service Operations, ITIL Service Operations Analysis, CCNP, CCNA, AWS Associate or better, VMWare vSpere, or MCSA
What We Can Offer You:
We've been named a Best Place to Work by the Washington Post.
Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
We offer competitive benefits and learning and development opportunities.
We are mission-oriented and ever vigilant in aligning our solutions with the nation's highest priorities.
For over 60 years, the principles of CACI's unique, character-based culture have been the driving force behind our success.
Company Overview:
CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Pay Range : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here (https://careers.caci.com/global/en/employee-benefits)
The proposed salary range for this position is:
$63,300 - 129,700 USD
