Description
SAICR is a premier Fortune 500R technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective and efficient solutions that are critical to achieving our customers' missions.
We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a culture of diversity, equity, and inclusion, which is core to our values and important to attract and retain exceptional talent. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.9 billion. For more information, visit saic.com . For ongoing news, please visit our newsroom (https://www.saic.com/who-we-are/newsroom) .
RESPONSIBILITIES AND DUTIES:
We are seeking a Desktop Support Team Lead, providing support for multiple team members and projects. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability and maintenance problems or bugs to product owners. Will be involved in customer installation and training activities. May provide support to users where the product is highly technical or sophisticated in nature. Generally interacts directly with the customer/user and internal team members. Must have great communication and prior Desktop experience supporting Corp environment. Ability to lift 50 lbs if needed. Troubleshoots and repairs computer software, hardware, and network configurations. Provides technical and user support for PC components, mainframe networking, and LAN-based systems. May be internal or external client-focused.
PROBLEM COMPLEXITY : Works on assignments that are semi-routine in nature where ability to recognize deviation from accepted practice is required.
IMPACT: Decisions or failure to achieve results may cause delays in schedules.
LIAISON : Interacts daily with supervisors and/or functional peer groups. Interaction may involve exchange or presentation of information.
FREEDOM TO ACT : Normally receives general instructions on routine work, general instructions on new assignments.
Qualifications
REQUIRED EDUCATION AND EXPERIENCE :
AA Degree in related discipline and six (6) years or more of related experience; Or, High School and eight (8) years of related experience.
Problem solving
Time management
Computers and electronics
Critical thinking
Service oriented
Judgement and decision making
Desktop Support
IT Support Technical Support
Software Troubleshooting
Active Directory Troubleshooting
System Administration
Must be willing to pass polygraph screening background check
DESIRED KNOWLEDGE/SKILLS AND ABILITY:
Extensive knowledge in specialized functions. A wide and comprehensive acquaintance with, and understanding of, both general and specific aspects of the job and their practical application to complex problems and situations ordinarily encountered.
College degree and 4+ years of related experience along with prior leadership experience
Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
SAIC accepts applications on an ongoing basis and there is no deadline.
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site. REQNUMBER: 2411907
SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability
