Alternate Locations: Work from Home
Work Arrangement:
Remote : Work at home employee residing outside of a commutable distance to an office location.
Relocation assistance: is not available for this opportunity.
Requisition #: 73661
The Role at a Glance
We are excited to bring on an adaptable and supportive Supervisor of our Premium & Billing team in operations supporting our Workplace Solutions organization in a remote environment.
Background Details
Over the past five years, Lincoln has developed into a market competitor in the Supplemental Health space. With the increased business and planning for the future growth, we are adding this role to support our teams as we work through the upcoming developments and expanded sales models.
As the Supervisor of Premium & Billing, you will engage with and lead a developing team of 8-10 Premium Service Representatives in a fast-paced environment. This operational team will look to you for guidance with best practices and escalations, while upholding to our SOX-governed standard procedures. Your daily interactions will allow you to provide feedback for their development as they navigate their own career journeys. You will have many opportunities to collaborate with peers and strengthen the relationships with internal and external customers; supporting our customers is why we are here!
What you'll be doing
You will lead the onboarding efforts for your team while providing training on systems and/or processes and procedures while ensuring the team appropriately updates logs, notes and other relevant documentation in applicable systems.
You will monitor and evaluate individual/team performance and take appropriate action to meet and/or exceed performance standards. In addition, you will supervise the day-to-day operation including ensuring workloads are appropriately balanced among team members.
You will share technical knowledge with the team and internal stakeholders regarding billing and premium workflows and issue as well as Lincoln products, services, and applicable administrative systems.
You will promote and enhance organizational initiatives by positively influencing and supporting change management and/or departmental/enterprise initiatives.
You will collaborate with finance and internal audit to implement and manage required and necessary operational and financial risk controls. In addition, you will provide guidance to the team to perform, document and report on controls.
You will monitor and evaluate trends, identify opportunities and recommend processes for team to improve productivity and accuracy in premium/billing processing to enhance the customer experience. In addition, you will manage the execution of routine processes for billing, premium and vendor partners.
You will review, update and/or create new documentation as needed per changes in business processes.
What we're looking for
Must-have experience (Required):
4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's).
3+ Years' experience in administrative and/or operational support directly aligned to the specific responsibilities for this role, including 1+ years of managerial, supervisory, and/or demonstrated leadership experience.
Effective written/verbal communication skills.
Proven ability to onboard and train new employees with limited knowledge of products, processes and systems.
Proven ability to lead a team through change (systems, processes, etc.).
Proven confidence while navigating times of ambiguity.
Nice to Have experience (Preferred):
Ability to work in a fast paced/production environment.
Effective communication skills.
Ability to work collaboratively.
Demonstrated flexibility.
Ability to independently make decisions with limited guidance.
Travel Requirements
Application Deadline
Applications for this position will be accepted through September 25, 2024, subject to earlier closure due to applicant volume.
What's it like to work here?
At Lincoln Financial Group, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future.
What's in it for you:
Clearly defined career tracks and job levels, along with associated behaviors for each Lincoln leadership Attribute.
Leadership development and virtual training opportunities
PTO/parental leave
Competitive 401K and employee benefits (https://hrdirectdocs.lfg.com/misc/HR/Recruiting/BenefitsResourcesGuide.pdf)
Free financial counseling, health coaching and employee assistance program
Tuition assistance program
A leadership team that prioritizes your health and well-being; offering a remote work environment and flexible work hybrid situations
Effective productivity/technology tools and training
The pay range for this position is $53,500 - $92,500 with anticipated pay for new hires between the minimum and midpoint of the range and could vary above and below the listed range as permitted by applicable law. Pay is based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln's total rewards package for employees. In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual. Other rewards may include long-term incentives, sales incentives and Lincoln's standard benefits package.
About The Company
Lincoln Financial Group helps people to plan, protect and retire with confidence. As of Dec. 31, 2023, approximately 17 million customers trust our guidance and solutions across four core businesses - annuities, life insurance, group protection and retirement plan services. As of December 31, 2023, the company had $295 billion in end-of-period account balances, net of reinsurance. Headquartered in Radnor, Pa., Lincoln Financial Group is the marketing name for Lincoln National Corporation (NYSE: LNC) and its affiliates. Learn more at LincolnFinancial.com.
Lincoln is committed to creating a diverse and inclusive (https://www.lfg.com/public/aboutus/companyoverview/diversityinclusion?audience_page_id=1422918942386) environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Follow us on Facebook (http://www.facebook.com/lincolnfinancialgroup) , X (https://mobile.twitter.com/lincolnfingroup) , LinkedIn (https://www.linkedin.com/company/4307?trkInfo=tas%3Alincoln+financial%2Cidx%3A3-1-3&trk=tyah) , and Instagram (https://www.instagram.com/lincolnfingroup/) . For the latest company news, visit our newsroom (https://www.lincolnfinancial.com/public/aboutus/newsroom) .
Be Aware of Fraudulent Recruiting Activities
If you are interested in a career at Lincoln, we encourage you to review our current openings and apply on our website. Lincoln values the privacy and security of every applicant and urges all applicants to diligently protect their sensitive personal information from scams targeting job seekers. These scams can take many forms including fake employment applications, bogus interviews and falsified offer letters.
Lincoln will not ask applicants to provide their social security numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview. Please contact Lincoln's fraud team at fraudhotline@lfg.com if you encounter a recruiter or see a job opportunity that seems suspicious.
Additional Information
This position may be subject to Lincoln's Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln's current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.
Any unsolicited resumes or candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial Group are considered property of Lincoln Financial Group and are not subject to payment of agency fees.
Lincoln Financial Group (-LFG-) is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, Veteran status, or genetic information. Applicants are evaluated on the basis of job qualifications. If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling 260-455-2558.
This Employer Participates in E-Verify. See the E-Verify (https://www.e-verify.gov) notices.
Este Empleador Participa en E-Verify. Ver el E-Verify (https://www.e-verify.gov/es) avisos.
Lincoln Financial Group ("LFG") is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, veterans status, or genetic information. Opportunities throughout LFG are available to employees and applicants and are evaluated on the basis of job qualifications. We have a drug free work environment and we perform pre-employment substance abuse testing.
