Job Summary:
PREMIUM OPERATIONS TEAM LEAD
Assists Premium Club Operations Supervisor with day of show responsibilities to maintain the integrity of the Premium Sales program while driving exempleary guest service
Supports team in maintaining open lines of communication between Premium Operations and PSS team
Aid all crew members as necessary and communicating effectively with others to enhance the overall guest experience while serving as a resource of information for all guests regarding their experience. Be knowledgeable of venue policies, event details, etc
Fields questions from Premium greeters, ushers, club team, etc.. to be sure all have the tools and resources to drive the premium hospitality experience (scanners, wristbands, etc.)
Monitor all Premium Seating areas to ensure only properly ticketed/ credentialed guests are permitted
Partner with fellow crew members before and after show to be sure that all premium seating/club areas are ready for the guest arrival and prepare for the following show. This includes but not limited to: removing all seating covers, collecting and properly storing event equipment such as lawn chairs, barricade, recycling, etc.
Ensure guests are safely enjoying the show.
Job Credentials:
Thrive in a team inspired culture focused on delivery exemplary guest service
Flexibility to work long hours during the weekday & weekend (80% of shows during the season)
Leadership: Lead a group of 20-25 VIP Ushers
Organization & scheduling experience
Effectively communicate with leadership & problem solve in real time
Acute sense of judgment, tact and diplomacy
Ability to perform certain tasks such as lifting, standing or extreme temperatures.
If the above description sounds like you and fits your background, apply today!
Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.
EQUAL EMPLOYMENT OPPORTUNITY
Live Nation Entertainment strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.
HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.
About Us
Recognized three years in a row by Great Place to WorkR and named one of People Magazine's top 50 Companies that Care, Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations.
We recognize that our most important assets are our employees, the rock stars who keep the live experience going. Generous vacation, healthcare, and retirement benefits are just some of the great perks we offer to support our global workforce of more than 38,000. For any stage in your career, our many unique benefit programs are designed to help you live life to the fullest. We offer student loan repayment to support recent grads, six months of paid caregiver leave to support new parents, perks like Roadie Babies (bring your little ones & a caretaker along with you on work trips) and Music @ Home (stipend to cultivate your little ones' music interest), and tuition reimbursement to fuel your ongoing professional development. Plus, working for the world's largest live event and ticketing company means you'll have access to free concerts, festivals, sports games, and more through our exclusive employee ticket concierge.
There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.
