Security Protective Operations Center Operator at SpaceX
Hawthorne, CA, United States
SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.
SECURITY PROTECTIVE OPERATIONS CENTER OPERATOR
SpaceX is looking for experienced operators for its SpaceX Protective Operations Center (SPOC), its global 24/7 monitoring and incident response coordination center. The selected candidate will be a dedicated security professional with a demonstrated ability to work both independently and as a member of a team in a fast-paced high-tech environment. As a SPOC Operator, you will coordinate day-to-day and incident response logistics, while providing support to security officers. SPOC operators will also act as a point-of-contact for matters relating to each area facility and, as such, must coordinate closely with all operational, management, and administrative sections for area office. Areas of responsibility include: event/incident monitoring, camera/security alarm monitoring, video review, dispatching, coordinating allocation of resources, and incident response management and communications.
RESPONSIBILITIES:
Investigate incidents thoroughly, coordinate information gathering with responding security personnel, and create accurate and timely incident reports
Notifying and coordinating with onsite first responders, stake holders and local law enforcement during any incident/emergency
Monitor, analyze, and report on daily global incidents that may impact SpaceX employees or offices, and escalate accordingly to security management, and subsequently to other key stake holders within the company
Responsible for monitoring access control alarms, video surveillance equipment, fire alarm systems, and dispatching resources to investigate any anomalous alarms and activity with security personnel, uniformed security officers, and other departments as appropriate
Prioritize and process all incoming security reports and requests via radio, phone, and support ticket, and track all associated shift activity accordingly
Identify and communicate critical incidents or events according to established notification procedures including senior leadership, internal stakeholders and external partners as appropriate, and coordinate incident response logistics, provide direction and response instructions to uniformed security forces, and create accurate and timely incident reports
Assist with video surveillance system reviews for key stake holders and internal investigations
Ensure thorough and current understanding of security operations center roles and responsibilities, applicable SpaceX policies/procedures, contract security policies/procedures and all applicable security work instructions
Maintain a positive, professional environment in full compliance with applicable laws, regulations, policies/procedures and act to ensure all SpaceX personnel understand and comply with all applicable security work instructions
Perform additional duties as assigned or required by Security Leadership or SpaceX management
Active monitoring and over watch of the Hawthorne headquarters and of satellite offices and facilities
BASIC QUALIFICATIONS:
High school diploma or equivalency certificate
2+ years of experience as a global security operations center (GSOC) operator or corporate security role; or 2+ years of law enforcement or military experience
PREFERRED SKILLS AND EXPERIENCE:
Bachelor's degree
Ability to communicate professionally and effectively via telephone and email and interact with all levels of employees and visitors
Strong focus on attention to detail
Work well in a fast-paced and multi-tasking team focused environment
Learn, retain, and apply a variety of security related concepts, information and processes
Understanding of security systems (access control, video surveillance, and fire systems)
Ability to prioritize workload based on urgency; appropriately delegate and oversee tasks, and communicate to a range of audiences including to executive management
Perform continuous follow-up on pending/open projects and tasks through completion
Strong analytical and critical thinking skills
Experience working closely with mass communication tools
Proficient in Microsoft Office suite, specifically data analysis and use of pivot tables using Excel
Ability to assess, evaluate, and effectively escalate situations for proper resolution
Active secret security clearance
Experience with geospatial analysis software (ArcGIS, QGIS, Google Earth)
Proficiency conducting open source intelligence (OSINT) research to identify threats to personnel, facilities, or information
Superior report writing skills
ADDITIONAL REQUIREMENTS:
Availability to work any schedule needed, including, but not limited to: overtime, nights, weekends and rotating schedules
Position is subject to pre-employment drug and random drug and alcohol testing
Ability to pass Air Force background checks for Cape Canaveral and Vandenberg
Valid driver's license
Possess or be eligible for a valid state security officer license
ITAR REQUIREMENTS:
SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.
Applicants wishing to view a copy of SpaceX's Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should notify the Human Resources Department at (310) 363-6000.
