US-Store Leader
Shadyside
Pittsburgh,Pennsylvania,United States
Apple Retail
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Summary
Posted:Mar 6, 2024
Weekly Hours: 40
Role Number: 200541145
Would you love to work in a complex and ever-changing work environment? As more and more people discover Apple, they visit our stores seeking ways to incorporate our products into their lives. It's your job, as a Store Leader, to build and manage the various teams that engage customers in this dynamic environment. In this role, you lead the people that help customers achieve ownership, learn new skills, get technical support, and find business solutions. Adaptable and flexible by nature, you're composed and collected as you balance the diverse needs of your teams in the midst of constant change. As a Store Leader, you work with others to foster a culture where everyone belongs and is inspired to do their best work.
Key Qualifications
Proven ability to drive positive customer experiences that build loyalty and deliver measurable results.
Ability to manage separate business groups within a complex environment.
Strong communication skills to clearly impart the Apple vision to the teams you oversee.
Contribute to an inclusive environment through respecting each others' differences and having the curiosity to learn.
Demonstrate Apple's values of inclusion and diversity in daily activities.
Role model inclusive leadership behaviors and build, develop and retain diverse teams.
Take action to ensure a safe, respectful, and inclusive environment for all team members.
Description
As a Store Leader, you inspire teams to deliver measurable results for the store's various business sectors. You lead a sales force that discovers customers' needs and delivers solutions to build Apple loyalty. Your technical support team helps maintain customers' trust in Apple and its products. Your business team brings the Apple experience to business customers. And the training staff you coach teaches customers how to get the most out of their Apple products. You build these lines of business by selecting and developing a knowledgeable talent pool. In addition to team building, you create excitement around products, launches, programs, and initiatives. You're responsible for upholding our high standards regarding communication and confidentiality. And by driving your staff to create customer experiences that enhance Apple loyalty, you deliver measurable results and help enrich customers' lives.
Education & Experience
Additional Requirements
- You have demonstrated leadership ability with at least five years of experience in a customer-facing sales setting.
- Cross-industry experience is welcome - a retail background is not necessary.
- You have a passion for learning about Apple technology and products.
- Multilingual ability is a plus.
- You'll need to be flexible with your schedule. Your work hours will be based on business needs.
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Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race,color,religion,sex,sexual orientation,gender identity,national origin,disability,Veteran status,or other legally protected characteristics. Learn more about your EEO rights as an applicant (Opens in a new window) .
Apple will not discriminate or retaliate against applicants who inquire about,disclose,or discuss their compensation or that of other applicants. United States Department of Labor. Learn more (Opens in a new window) .
Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you're applying for a position in San Francisco,review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area.
Apple participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program (Opens in a new window) .
Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) .
