Requisition ID: 668001
Position: Full-Time
Total Rewards: Benefits/Incentive Information (https://jobs.luxottica.com/content/Benefits-and-Perks/?locale=en_US)
Luxottica is a global leader in the design, manufacture and distribution of fashion, luxury and sports eyewear. Our wholesale network covers more than 150 countries and our retail presence consists of over 9,100 retail stores across the globe.
In North America, our wholesale business is the home to global brands like Ray-Ban, Oakley, and many of the top fashion house brands. Our leading retail brands include; LensCrafters, Sunglass Hut, Pearle Vision, and Target Optical. We are also home to EyeMed, the fastest growing vision care company in the United States.
Supporting over 4,500 retail stores in North America, a career in our retail headquarters allows us to stay in touch with the end customer and use their ever-changing behaviors and preferences to shape our offerings of the best eyewear and services.
GENERAL FUNCTION
The Sr. Manager - Store Maintenance manages and organizes the direction and execution of all store maintenance transactional repairs, scheduled preventative maintenance, non-real estate project work and other maintenance-related issues in a consistent, cost effective manner across all Luxottica Retail brands. Effectively manages and develops strong working relationships with service providers and suppliers, as well as with Procurement, Finance, Risk Management, Asset Protection, Real Estate and Brand Store Ops partners. The Sr. Manager - Store Maintenance will stay current on developments related to the field and actively pursue the knowledge and skills required for continual improvement.
MAJOR DUTIES AND RESPONSIBILITIES
Develops and implements strategic plans to reduce overall maintenance spend and improve repair resolution time.
Partnership with Sr. Director and executive level positions to gain alignment on strategies and initiatives.
Supports execution of SLAs for all brands to ensure High Priority and Flagship locations are maintained at the appropriate level.
Continually analyzes data points to drive out costs and improve quality of the maintenance process. Provides updates to the Brands on a monthly basis.
Oversees all repairs and projects related to maintaining a -Best in Class- quality store environment for all Brands.
Provides appropriate support for emergency situations that require an escalated level of involvement
Collaborates with Procurement to manage service provider relationships, KPI's, and contracts.
Analyzes service provider performance and functionality to ensure our locations are receiving -Best In Class- service.
Performs periodic site inspections of stores to check overall condition and ensures quality of maintenance service.
Runs analytic reports and measures performance (internal and external) with data.
Utilizes repair history data to drive root cause analysis and propose cost savings initiatives.
Actively participates on the Disaster Recovery Team and business continuity task force during natural disasters and other major disruptions to business.
BASIC QUALIFICATIONS
Bachelor degree
7+ years related work experience in Maintenance, Construction, Architecture, Store Operations or Design
3+ years management experience
Previous experience in managing processes, people, auditing, analysis and budgeting
Multi-faceted with working knowledge of: operations, design, construction, finance, project management, systems and technology
Excellent business decision making skills
Detail oriented with the ability to multi-task large volumes of work
PC and mainframe based computer skills - MS Excel, Word, PowerPoint
PREFERRED QUALIFICATIONS
Upon request and consistent with applicable laws, Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 (be sure to provide your name and contact information so that we may follow up in a timely manner).
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans receive preference in accordance with Tribal Law.
