POSITION SUMMARYThe Field Service Technician Level 2 inspects, troubleshoots and maintains the company's vacuum and low-pressure pumps, blowers and systems at end user customer locations.ESSENTIAL FUNCTIONSReasonable Accommodations StatementTo accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.Essential Functions Statement(s)Perform field service preventive maintenance work and advanced field service repair, to include modifications to equipment at customer sitePerform equipment health check: check base pressure, pumping speed, and test other vital components to ensure optimal performanceConduct warranty evaluations and submit all warranty related service reports and documentationPerform on-site equipment startup and operator trainingDemonstrate knowledge of rotating equipment as follows:Start / Stop rotating equipment,Using display module - access vital data (setpoints, event logs, error codes etc.)Set up equipment temperature, purge flows, and other essential items to manufacturer's specification,Identify name and know function of major component (sensors, motors, gas systems, etc.)Configure pump parameters (model, warning setpoint, alarm setpoint, etc.) for new installation,Diagnose of root problem and making necessary repairs,Fulfill field service safety requirements including safety training, safety certifications and maintain safety equipment / tooling as instructedRelay customer issues, problems, and complaints to Service Manager and/or Technical Support Team; expediting critical issues as deemed necessaryAccurate completion and submission of all necessary documentation and reports for assigned field activities, utilizing Busch approved programs and software within the timeline set forth by managementRelay pricing information on parts, service support or new equipment to customers when requestedDevelop mutually beneficial business relationships with end user customers to maintain, grow and promote the company after sale parts, products and service(s) businessBe able to travel to customer site on short notice (as required)POSITION QUALIFICATIONSCompetency Statement(s)Accountability - Ability to accept responsibility and account for his/her actions.Analytical Skills - Examines data to grasp issues, draw conclusions, solve problems, and process into meaningful data.Communication, Oral - Ability to communicate effectively with others using the spoken word.Communication, Written - Ability to communicate in writing clearly and concisely.Customer Oriented - Ability to serve both external and internal clients by focusing effort on meeting client's needs, understanding their concerns, and seeking to build trust.Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.Energetic - Ability to work at a sustained pace and produce quality work.Goal Oriented - Ability to focus on a goal and obtain a pre-determined result.Motivation - Ability to inspire oneself and others to reach a goal and/or perform to the best of their ability.Persistence - Ability to complete tasks or continue in a course of action in spite of opposition or discouragement.Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.Self-Management - Manages own time, priorities, and resources to achieve goals.Safety Awareness - Ability to identify and correct conditions that affect employee safety.Busch Consolidated, Inc. is a
