This Position Can Be Located in: Bellevue, WA - Overland Park, KS - Atlanta, GA - Reston, VA or Frisco, TX
The Director, People Management Technology is a dynamic role responsible for equal parts vision and strategy, technical solution delivery, and leadership, coaching and growth of an equally dynamic product and software development team. More specifically, Director, Product & Technology is responsible for vision, ideation, design, product roadmap and technical build, support and maintenance of people technology solutions to best serve the needs of our 75K+ employee and 25K+ non-T-Mobile worker (NTW) population. This role will lead a team of >50 FTEs along with a number of managed service vendors and contingent labor, managing an annual Capex/Opex budget of ~$35M. Reporting line includes team(s) of Sr Manager(s)/Manager(s), Product Manager(s), Product Owner(s), technical and solution architecture, Test, as well as full stack Software Development. The Director is usually directly or indirectly responsible toward achievement or improvement of core business product metrics and directly responsible for technology metrics.
As a strategist and visionary for a product portfolio, the Director develops the deepest level understanding of stakeholder and employee/NTW needs and wants, as well as the core T-Mobile company metrics their products are meant to influence and defines product portfolio and technology strategy to meet those customer needs and wants to positively impact business metrics. This strategy extends beyond the product and technology to include strategy and org design for the organization as well. In this way, the Director is also responsible for attracting, hiring, retaining a high performing team to envision, design, build and support products and platforms. The Director is also directly accountable for developing strong and productive relationships outside direct teams with the HR and Procurement stakeholders, partner organizations, dependent technology teams, and supporting vendors.
What you'll do in your role.
Un-carrierR Responsibilities
Strategy, Vision, Analysis
Develops and maintains strategic partnerships with senior internal customers within and outside of technology organization, specifically Human Resources and Procurement. Intimately understands their business strategies, generates new ideas, and develops a full stack product and technology strategy that is appropriately aligned. This covers individual product & technology strategy as well as overarching strategy for portfolio / platform(s).
Creates, owns, plans and manages a portfolio of high-quality products & services through a lifecycle of envisioning / investing / innovating / sustaining / retiring. Defines KPI's and metrics to measure product and technical performance.
Responsible for both internal and external end-to-end software development required to deliver products.
Ensures team activities, scope, priorities align with funding and budgeted priorities.
Regularly cascades to direct reports and team Vision, Strategy, and goal-based communications from executive and direct leadership.
Develops change management and communications plans and executes or drives execution connected with internal change initiatives originated by direct leadership or ETS leadership.
Regularly conducts organizational design thinking / strategy to best structure the team and leverage resources, using a mix of employee, managed services, and other partners where applicable. This includes periodic review of current and anticipated aggregate staffing capacity.
Develops and maintains culture, process, and consistent action for continuous improvement across Agile teams.
Maintains knowledge of new developments in area of specialty and incorporates these innovations where appropriate.
Drives innovation, thought leadership, improvement and adoption of industry leading practices in areas of Customer Innovation, Customer Experience, Scaled Agile Product Delivery, Lean Product Delivery, CI / CT / CD, cloud, microservices / container architecture.
Accountable for department budget, delivery and service performance, optimizing cost of service delivery, ensuring services are meeting or exceeding service levels.
Contributes to overall ETS strategy, policies and processes.
Business & Technical Execution
Oversees, controls and manages annual Capex/Opex budget of ~$35M.
Regularly provides review and guidance to Product Management, Development team on execution related responsibilities.
Owns and manages team and leadership level communications.
Fosters strong working relationships with high dependency delivery teams outside of reporting vertical (Commissions, Identity Management, and other P&T teams outside immediate reporting structure).
Responsible for technical operations of software, 24/7 response, monitoring and telemetry, and overall health of products and platforms.
Drives cost out of systems operations and maintains critical technology roadmaps in place to continue to adapt to new technologies.
The experience you'll bring.
Bachelor's Degree in Engineering, Computer Science, or related degree.
At least 10+ years of experience building large scale system implementation, enhancement and support experience
7-10 years of experience with vendor management / oversight.
4-7 years of experience managing teams / leading projects.
4-7 years of budgeting experience
Critical thinking skills (understanding of relationship between environment, objectives, goals, and priorities that drive optimal decisions). Ability to think strategically.
Proven ability to effectively and efficiently communicate with leadership, technical and non-technical audiences while employing a high degree of collaboration and influence.
Mastery level understanding of platform technologies and components.
Experience in delivering large and complex business/technology initiatives.
Performance oriented, readily accepting accountability for results.
Strong analytical skills with demonstrated ability to identify/analyze/synthesize product use data and use the data to drive decisions.
At least 18 years of age
Legally authorized to work in the United States
High School Diploma or GED
T-Mobile requires all employees in this position to be fully vaccinated for COVID-19 prior to starting work, unless precluded from doing so by applicable law. The CDC currently defines -fully vaccinated- as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. T-Mobile will require proof of vaccination prior to successful applicant's first day of work, and will consider requests for exemption from this requirement during the offer phase (1) as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause T-Mobile undue hardship or pose a direct threat to the health and safety of others, or (2) for other reasons under applicable law.
Position details
Req ID: 192177BR
Department: Information Technology
Travel Required: No
