Title: SALES ASSOCIATE Location: United States-Maryland-Annapolis Job Number: 240000NF Job Summary : . As a sales associate you will be the face of our company . You get to highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. . You will be directly responsible for assisting customers and helping them recognize the need for our products and services. . Must be capable of learning about what we sell and are able to articulate our purpose in a manner that is educational insightful and professional. . Have a positive and outgoing nature that enjoys serving others and making a positive impact to the organization. Duties and Responsibilities : . CUSTOMER SERVICE o Proactively engage and make a connection with customers. o Asking questions and listening to customers' needs. o Directing customers to merchandise informing them about upcoming events promotions mobile offers STAR card o Provide premier customer service. o Cooperate and build positive inclusive and respectful relationships take accountability for your own actions and outcomes. . ORGANIZATION o Maintaining store appearance. . SALES o Cross-selling products and knowing layout of the store. o Make suggestions to customer on latest trends and current promotions based on customers' individual needs. o Upselling products. o Learning product features, keeping up with the latest trends, leveraging company tools and technology to confidently provide the customer with product knowledge & specs. o Using a Point-of-Sales system processing cash, exchanges, discounts, gift cards, credit cards, debit cards, cash handling including counting money and returning accurate amounts to customer. o Completing various forms of paperwork reports and reconciliation . INVENTORY o Be the keeper of merchandise complete all inventory processes and make sure merchandise is properly checked in and accurately ticketed. o May participate in periodic inventories . DEPENDABILITY o Adherence to assigned work schedule. o Accurate and complete follow through on work assignments . Other Duties as assigned QUALIFICATIONS . PRODUCT KNOWLEDGE o Basic knowledge of products & merchandise . EXPERIENCE o Retail experience preferred but not required . COMMUNICATION SKILLS o Strong interpersonal and communication skills. o Ability to read write and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals. o Ability to effectively communicate with customers, peers, and management. o Ability to communicate on the telephone with proper etiquette. . MATHETMATICAL SKILLS o Basic math functions such as addition, subtraction, multiplication, and division. . REASONING ABILITY o Ability to multitask while being attentive to customers and remaining flexible to the needs of the business. o Ability to work as part of a team and take initiative independent of direct supervision. . PHYSICAL DEMANDS & WORK ENVIRONMENT o This position involves constant moving, talking, hearing, reaching, grabbing, and standing for at least two consecutive hours. o May occasionally involve stooping, kneeling, crouching, and climbing ladders. o Vision abilities include close vision, color vision, depth perception, and ability to adjust focus. o Involves lifting at least 25 lbs. and up to 50lbs in some departments. o Work typically performed indoors but may be assigned outdoors depending upon location. . OTHER SKILLS o Enthusiastic, friendly, and energetic with a desire to provide outstanding service. . WORK HOURS o Available to work a variety of hours which may include early mornings evenings weekends and holidays Qualifications: No experience required. High school graduate or equivalent preferred.
