This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/10196174
Batteries Plus is looking for a customer-focused Store Manager to manage stores in the Oak Lawn, Niles, and Naperville areas. The Store Manager will lead and manage retail and commercial store sales activities in order to achieve sales and profit goals while positively contributing to the growth and development of the store team through training, communication, follow up, planning, organization, recognition and support.
$1000 Sign On Bonus
Responsibilities:
Sales Management
Ensure execution of all retail and commercial in-store selling programs and promotions
Observe, demonstrate, coach and require GAP ACT selling behaviors
Implement business plan and sales strategies such as Referral Pad distribution, phone answering scripts and add-on selling; track progress
Set and track individual and store goals to achieve store sales performance goals
Collaborate with the commercial sales team to ensure appointment and sales goals are met
Ensure all team members are achieving individual prospecting and lead generation goals
Analyze buying activity of existing accounts work to increase sales
Support the commercial sales team in all related sales activities (order processing, price quotes, stock checks, substitutions, follow-ups, etc.)
Provide service and support to commercial customers. Ensure customer deliveries are accurate and on time. Maintain third-party delivery vendor relationships (if applicable)
Manage Repair Center performance, quality and turn-around times
Personnel Management
Demonstrate and require a customer first mentality.
Schedule staffing based on the needs of the business within budgeted limits.
Develop and supervise Assistant Managers and Store Associates. Provide training for all retail and commercial sales, operational and safety policies and processes.
Delegate tasks, validate completion and ensure policies and procedures are being followed.
Provide ongoing coaching, development and recognition. Develop the team for future roles, ensure the team understands the deliverables and is supportive of innovation and change.
Perform timely evaluations and implement progressive discipline.
Recruit, interview, select and hire as needed.
Operations Management
Oversee activities of Assistant Manager to ensure standards are met for merchandising, presentation, inventory management, loss prevention, safety, corporate reporting and facility management
Understand and manage controllables; address deficiencies. Identify and implement actions to control costs
Delegate tasks, validate completion and ensure policies and procedures are being followed
Function as a leader by acting in an influential and persuasive manner. At the same time, be a team player and individual contributor to attain company goals
Complete all of the Quest modules pertaining to device repair and manage the talent necessary to have an adequate number of device repair experts at the store. Device Repair Certification may be necessary for the Store Manager depending upon the needs of the individual store
Manage the flow of devices using the Work Order Management System
Qualifications:
Minimum H.S. diploma/equivalent; Advanced degree in business or retail management preferred
Minimum 3-5 years of retail management experience, preferably within a durable goods setting. Experience must include commercial (outside) sales
Strong oral and written communication skills
Able to effectively manage confrontational situations in a controlled and courteous manner
Ability to handle multiple projects/tasks and meet deadlines
Strong technical aptitude; a basic understanding of electronics. Must have the ability to accurately read gauges and work with hands
Must have valid driver's license and clean driving record
Must be able to work a flexible schedule to meet the needs of the business including peak seasons and special events This includes the ability to work at multiple store locations, as needed
Pay Range - $50,000 - $60,000
A Bit About Us:
Batteries Plus is the nation's largest and fastest-growing battery, light bulb, phone repair and key fob replacement franchise with a nationwide network of over 720 stores. We work hard here at Batteries Plus, and we have a lot of fun while we do it. Whether you work in our warehouse, one of our stores or at our corporate headquarters, our goal remains the same: to satisfy our customers, build trust and drive business, while nurturing our team and working to be experts in our field
