Our Guest Experience Representative serves as a member of the Guest Experience team and represents overall company Passion, Purpose, and Values while promoting financial objectives.
Responsibilities:
Works collaboratively with all team members to deliver best-in-class service.
Communicates effectively with Guests to ensure a pleasant experience and resolve concerns. Services Guests in a professional, timely, and friendly manner at all times.
Concentrates efforts on business-building tools such as capturing Guest emails, product knowledge, and meeting salon sales goals.
As a Guest Service Representative at Hair Cuttery or BUBBLES, you will:
Earn hourly compensation plus retail commission in a fun and friendly environment
Benefit from working in a full-service salon that offers the latest in cutting, design, color, and texture services
Benefits for Salon Associates:
Ongoing training, Career Path opportunities, Flexible Schedules, and a Unique Culture !
PLUS Medical Coverage options and 401(K) Savings Plans. Additional benefits are available to associates based on the hours you work!
Guest Service Representative Requirements:
Must have a passion for people and guest service
Deliver client- focused interactions through the entire guest experience
Knowledgeable about hair service offerings and Stylist appointment scheduling
Demonstrate hair care product knowledge and promote solutions to clients
Support salon experience through maintaining cleanliness and safety of work areas
Possess strong interpersonal, oral communication, and listening skills
Ability to be flexible and adapt to business needs
Reliable and available to work various schedules, including nights, weekends, and holidays
Must be able to operate point of sale systems and handle client financial information, be knowledgeable about hair care products, be able to perform physical work and tolerate a salon environment, and possess excellent communication and human relation skills
