Fixed Site Operations Coordinator
Field Administration & Coordination Lawrenceville, Georgia
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Description
Fixed Operations Coordinator
The Coordinator is the primary contact between the dealership and reconditioning team. The coordinator ensures all retail customer vehicles are completed within the expected delivery times and new and used vehicle reconditioning work is identified and routed through our reconditioning shop as quickly as possible.
Primary Responsibilities:
Responsible for logging and tracking all work flow in priority order for use by all shop employees and communicate any issues to the dealer
Maintain the positioning and transportation of vehicles between the dealership and the shop
Coordination of repair activities with dealership
Manage all billing and invoicing
Interact with dealer's customers as required.
Follow company procedures and policies at all times.
Communicate to supervisor/management relevant feedback regarding specific issues or solutions to problems, etc.
Ensure all administrative tasks are completed in a timely and accurate manner, including invoicing and daily call-in numbers.
Handle all incoming requests by scheduling appointments between customer and the Technician who will be performing the work
Conduct quality control inspections
Inspect vehicles for damage, suggest needed repairs and provide estimates
Qualifications:
Detail experience required-will be expected to step in to production as needed
Ability to work in a high performance, fast-paced team environment.
Solid computer skills, including ability to use Internet and MS Office effectively.
Ability to adapt to and work effectively within a constantly changing environment.
Excellent customer service and problem solving skills required
Strong communication and interaction skills required.
Excellent organizational skills required.
Good eye for detail and high quality standards.
A professional appearance at all times.
Strong time-management skills
Valid Driver's License, Background Check and Drug Test required
Evening and Saturday availability is a must
This position includes excellent benefits package including: health, dental, disability and life insurance, 401(k) match, paid time off, cell phone.
