This position is a member of the HR Operations Leadership team. Provides leadership for HR Operations Delivery, which includes the Employee Lifecycle Services and Payroll teams. Responsibilities include developing standards and direction for the team. Oversees all areas of payroll and HR administration including payroll tax, time management, garnishments, onboarding, and separations. Ensures SOX and legal compliance, data accuracy, and vendor management.
What you'll do in your role.
Provide leadership, direction and long-term planning for the HR Operations Delivery function incorporating systems, processes, and people to align with HR and Company strategies. Lead, develop and foster a positive environment of engagement for the HR Operations Delivery team.
Build a high performing team through recruiting, hiring, coaching, development, and performance management. Creates clear and measurable goals, and provides day-to-day guidance to the Manager, Employee Lifecycle Services and Payroll managers. Holds self and team accountable.
Ensure HR Operations Delivery team provides high quality customer service to T-Mobile employees through rapid response to emails and trouble tickets and support customer escalations as needed. Understand the voice of the customer, identify trending issues, and initiate initiatives to simplify processes and improve the customer experience.
Oversees the system enhancement, process improvement, and project efforts for HR Operations Delivery. Represents HR Operations' needs and priorities with partners.
Build relationships with peers and executives across the enterprise, and collaborate closely with HR Operations, HR Business Partners, Benefits, Talent Acquisition, Compensation, HR Business Solutions, and other groups to ensure the team is positioned to provide valuable support to our employees and the business. Be an internal consultant, advising business partners and making recommendations on payroll and HR administrative compliance and systems, while supporting key projects and programs.
Effectively manage vendor relationships, including ADP and Equifax, to support to the business
Ensure compliance of all employment/labor laws through programs, practices, policies, training and actions. Maintain current and complete understanding of Federal and State laws (i.e., FLSA, FMLA, EEO). Interface with internal and external auditors.
Build relationships with peers and executives across the enterprise, and collaborate closely with HR Operations, HR Business Partners, Benefits, Talent Acquisition, Compensation, HR Business Solutions, and other groups to ensure the team is positioned to provide valuable support to our employees and the business.
Manage HR Operation Delivery budget. Drive cost reduction. Support contract negotiations.
Also responsible for other work as assigned by business management as needed.
Proactively and consistently communicate to team members, partners, and leadership.
The experience you'll bring.
Bachelor's degree
7-10 Year Experience in HR, Business or Call Center environment.
4-7 years coaching, developing, managing direct reports.
Experience supporting a large organization of 20K or more employees.
Professional in Human Resources (PHR) preferred
Certified Payroll Professional (CPP) preferred
Six Sigma - Master Black Belt (preferred)
Leadership Development
Human Resources
Vendor Management
Strategic Planning
Kronos
ADP
Kenexa
Communication
Project Management
Negotiation
At least 18 years of age
Legally authorized to work in the United States
High School Diploma or GED
T-Mobile requires all employees in this position to be fully vaccinated for COVID-19 prior to starting work, unless precluded from doing so by applicable law. The CDC currently defines -fully vaccinated- as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. T-Mobile will require proof of vaccination prior to successful applicant's first day of work, and will consider requests for exemption from this requirement during the offer phase (1) as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause T-Mobile undue hardship or pose a direct threat to the health and safety of others, or (2) for other reasons under applicable law.
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Position details
Req ID: 192840BR
Department: Human Resources
Travel Required: No
