Job Summary:
The Office Staff Supervisor is a working supervisor who is responsible for supervising and coordinating activities of the Administration Office team. Duties may also include management functions.
Job Functions:
. Direct and supervise Administration Office Staff and other employees performing similar services as directed.
. Provide guest services by greeting and assisting guests and responding to guest inquiries and complaints.
. On an ongoing basis, leads and train staff to include assisting in staffing positions to ensure that all staff members are well-informed on event specific details.
. Assist with managing breaks.
. Assist management to ensure compliance with all venue policies and procedures to include all safety regulations.
. Oversee productivity and work assignments of the administration office staff and communicate with management (or designated Manager) any challenges and status of all assignments prior to the conclusion of the shift.
. Show CARE by participating in the venue's sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating our fans about our efforts.
. Partner with fellow crew members at the end of show to close the venue- this may include collecting recyclables from the lawn and/or reserved section, picking up and properly storing event equipment such as lawn chairs, barricade, Etc.
. Assign and schedule team members to specific duties.
. Other tasks as assigned by the Operations Manager.
Qualifications:
. High School Diploma or equivalent
. At least 2 years in Customer Service and communications
. Strong strategic thinking and creative problem-solving skills
. Excellent verbal, written and interpersonal communication skills
. Acute sense of judgment, tact and diplomacy
. A strong-sense of teamwork and ability to execute programs
. Excellent verbal and written communication skills
. Position requires constant walking, climbing stairs, lifting and carrying 50 lbs.+ and occasional sitting
About Us
Recognized three years in a row by Great Place to WorkR and named one of People Magazine's top 50 Companies that Care, Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations.
We recognize that our most important assets are our employees, the rock stars who keep the live experience going. Generous vacation, healthcare, and retirement benefits are just some of the great perks we offer to support our global workforce of more than 38,000. For any stage in your career, our many unique benefit programs are designed to help you live life to the fullest. We offer student loan repayment to support recent grads, six months of paid caregiver leave to support new parents, perks like Roadie Babies (bring your little ones & a caretaker along with you on work trips) and Music @ Home (stipend to cultivate your little ones' music interest), and tuition reimbursement to fuel your ongoing professional development. Plus, working for the world's largest live event and ticketing company means you'll have access to free concerts, festivals, sports games, and more through our exclusive employee ticket concierge.
There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.
