Business Analyst (Starlink) at SpaceX
Hawthorne, CA, United States
SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.
BUSINESS ANALYST (STARLINK)
Starlink, our revolutionary satellite constellation, will deliver low-latency broadband internet worldwide. As an early member of the Starlink Customer Operations department you will be responsible for analyzing Starlink customer data and translating it into reports, recommendations, and tooling to improve both our customers' experience and internal Starlink program operations.
RESPONSIBILITIES:
Conduct analyses (SQL queries, other methods) that identify issues and opportunities impacting our customers, including actionable recommendations that quantifiably change outcomes
Integrate with all levels of the business to understand current workflows and identify systematic gaps; help rapidly answer tactical business questions through analytical frameworks
Define and develop department-level metrics and associated dashboards that quantify the health of our operation and influence change
Develop automation that mitigates business risk or creates efficiencies within Starlink Customer Operations and across functions
Own data integrity, tool maintenance, and reporting quality for the Starlink Customer Operations team
Train internal users and leaders on dashboard and tool usage, assists in troubleshooting
Improve data capture for future Customer Operations use cases, tracking identifying front-end requirements collaborating with software development teams on table development
Support new market launch, continuous improvement, and larger cross-functional strategic initiatives
BASIC QUALIFICATIONS:
Bachelor's degree in business, supply chain, management information systems, computer science, engineering, or economics discipline
2+ years of experience in reporting and analytics within customer operations, manufacturing, quality, human resources, purchasing, operations, cost accounting, supply chain management, or consulting
Experience with SQL and creating and managing dashboards using data visualization tools (e.g. Tableau, Power BI, Looker)
PREFERRED SKILLS AND EXPERIENCE:
SQL proficiency (i.e. advanced joins, views/table distinctions, and basic query optimizations)
Proficient in at least one analytics language (ex. Python, R)
Advanced understanding of database structures, query optimizations, ETL development
Start-up, consulting, or other demonstrated experience in high-growth, fast-paced, rapidly changing environment
Strong project management and self-directed prioritization skills
Exceptional ability to communicate technical concepts to non-technical audiences at all organizational levels
Ability to develop and maintain strong relationships across disciplines and with multiple levels of management
Experience working with customer operations teams and tools (e.g. ticketing, account management, communications tools)
ADDITIONAL REQUIREMENTS:
ITAR REQUIREMENTS:
SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.
Applicants wishing to view a copy of SpaceX's Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should notify the Human Resources Department at (310) 363-6000.
