Job Summary:
WHO ARE WE?
Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com .
Live Nation's Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it's no wonder we are certified as a Great Place to Work organization and one of People Magazine's -50 Companies that Care-. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.
WHO ARE YOU?
Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!
Job Summary: Responsible for the coordination and execution of all events contracted by the Sales Department.
Essential Functions of the position include:
I. Essential Functions
Coordinate all aspects of operational set-up and break down of events (equipment needs, rental needs, and station set-up)
Assists with Production department all aspects needed for an event
Liaison between client and House of Blues Team Members throughout Event.
Executes admission tickets and retail requests for Special Events
Verbally communicate in a calm, positive demeanor, during the course of the function with the kitchen, service, beverage, as well as the guest host to ensure timely execution of events, quality of service and adherence to all applicable federal, state and local safety & health regulations and HOB standards.
Must maintain a neat, clean and well-groomed appearance (specific HOB standard)
Conduct Event Pre-Shift with Operations Managers and communicate event specifics at Team Member Pre-Shift
Assures seamless transition for Client from Sales Department to Operations Manager during Event
Handle all aspects of the Special Event once the special event order (SEO) has been distributed
Maintain files in proper order after the special event order has been distributed.
Client interaction; conducts site inspections and walk through with clients as requested by SM / DOS
Assist Sales Manager(s) as requested with special needs by the client
Conduct meetings such as the SEO Meeting and Production Meeting
Due to the nature of the hospitality industry; you may be required to work varying schedules to reflect the business needs of the venue.
II. Accounting Functions
Verify Deposit / Payments tracking schedules with Sales Manager
Proper execution and completion of all post event paperwork: Party Recap Sheet, Captain's Report and Receipts
Responsible for proper settlement or payment on night of event with client and entering billing information into Micros system to generate a final guest check
Manage staff hours to ensure we are not exceeding our budget
III. Staff Functions
Train all staff with regards to the proper techniques and etiquette for service
Assist the staff and captains with the execution of events according to the event order and HOB standards
Produce weekly banquet summary for all events - includes number of team members and their time to be scheduled and verify staffing was handled by Operations Managers.
Oversee attendance according to schedules, adjust and reassign server stations, as necessary, in order to provide quality service during functions.
IV. Inventory Functions
Maintain and order all Linen inventory & cleaning
Order equipment, maintain inventory / par levels & report deficiencies to DOS
Order all specialty items as sold by Sales Manager and upsell to client as opportunity arises
Ensures equipment rentals for SE are ordered and returned to vendors
Obtain permits as needed
V. Specific Job Knowledge, Skill and Ability
Must have comprehensive knowledge of food and beverage preparations, service standards, guest relations and etiquette
Knowledge of all appropriate table settings and etiquette
Working knowledge of fine dining, strong food and wine knowledge and sequence of service (specific to Foundation Rooms).
Basic Mathematical skills
Ability to operate various food and beverage equipment present at a functions
VI. Working Environment / Physical Activities
Physical activities include walking, talking, seeing, hearing, pushing, balancing, stooping, crouching, kneeling, handling. Ability to walk and stand for long period of time
Ability to lift and carry objects up to 35 pounds
Ability to work in a very fast paced environment with considerable noise and interruptions. Must be able to change activity frequently.
In addition to the performance of essential job functions the Logistics Manager will be evaluated on the following leadership qualities:
Working Relationship Judgment / Accountability Quality / Accuracy of Work Dependability / Reliability Communication (Written and Verbal) Initiative Development (self and subordinate) Manageability Reaching profit margins for enhancements sold
Job Qualifications:
Required:
High School Diploma
Working knowledge of Restaurant & Music Hall Operations; event planning, food preparation & presentation, menu planning, food costing, computers (word processing, database spreadsheets)
Entry level knowledge of legal and HR issues with regards to the hospitality industry (federal, state, and local law regarding liquor, labor and health code regulations) POS systems
Exhibits positive attitudes; excellent written and verbal communication; high level of organizational and follow-through skills; communicates assertively; maintains personal integrity
Ability to handle various projects at one time make good decisions; delegates; follow up; communicate with staff and guests in a positive manner
Preferred:
College Degree
Minimum of two years management experience in sales / marketing / catering; public speaking experience a plus.
Competencies and Skills Required:
Competency Title
Skills
Analysis and Decision Making
Basic MS Office Skills
Building Trust
Basic managerial finance
Interpersonal Skills
SMS & ACT Systems
Planning and Organization
Basic food knowledge
Communication
Wine and liquor knowledge
Action Orientation
Building Partnerships
Follow Up
Innovation
This job description is a summary of duties, which you as an employee are expected to perform in your assignment. It is by no means an all-inclusive list, rather a broad guide to expected duties. As an employee you must understand that a job description is neither complete nor permanent and may be modified at any time. At the request of management, any employee may be asked to perform additional duties, responsibilities, or projects without notice.
EQUAL EMPLOYMENT OPPORTUNITY
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.
We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case by case basis.
HIRING PRACTICESThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.
Live Nation's policy regarding vaccinations and masking related to a pandemic or other infectious disease control measures, acts of God, health and safety mandates and/or restrictions imposed by applicable local, state or federal governments has evolved over time. Currently, we strongly encourage employees to be fully vaccinated from such infectious diseases for which vaccinations are available. You are expected to follow Live Nation's health and safety protocols and policies as they change from time to time.
