IT Support Level I
REQ ID: 64165
LOCATION:
Bellevue, WA, US, 98008-2008
No matter who you are or where you come from, you are welcome here. At MOD, we embrace individuality, support human growth, and recognize the value in second chances.
Every day and in every store, we create a culture where individual spirits are celebrated. And as part of MOD, you will be empowered to provide that same experience for every single customer that walks through the door.
We're growing, with more than 400 locations across 28 states, and Canada. So we're always looking for people who demonstrate what we call the 4G's: Grit, Growth, Generosity, and Gratitude. You'll help us create a positive social impact in your community, making MOD an exciting place to eat and a place where others are inspired to bring about change. We call it Spreading MODnessR. Come be part of it.
Summary
The IT Support Specialist (Level 1) will provide level 1 technical assistance in support of MOD's instore technology and employees. The IT Support Specialist works under direct supervision, responds to and diagnoses problems through discussion with users, includes problem recognition, research, isolation and resolution steps. Typically resolves basic problems while referring more complex problems to intermediate or more senior levels. May involve use of problem management database and help desk systems.
Key Responsibilities
Troubleshoot store technical issues
Create and execute support tickets
Setup, support and maintain Support Center computers and hardware
Troubleshoot network and ISP connectivity issues
Continuously work to improve the IT incident and problem management processes
Basic Qualifications
Excellent analytical and troubleshooting skills
Ability to maintain composure and communicate clearly
Ability to learn and understand the functional and technical elements of MOD's technology solutions
Attention to detail, excellent organizational skills and superior time management skills
Dependable and able to work a rotating on call schedule
Ability to lift and carry 25+ pounds
Preferred Qualifications
1+ years of technical experience with 1-year experience in helpdesk environment
General understanding of internet technologies
Good understanding of desktop operating systems
Physical Requirements
Office Semi-Technical work involves remaining in a stationary position most of the time in front of a computer, using a keyboard, mouse and telephone. Regularly operate a computer and other office equipment. Occasionally move about the work site to access file cabinets, office equipment, etc. Exert up to 10 lbs. of force occasionally, and/or a negligible amount of force frequently to handle or move objects. Semi-regularly positioning oneself (e.g., stand, walk, stoop, bend, twist, kneel, crouch) to set up, install, and repair computer equipment. Systems & Network Admin/Engineers regularly handle or move objects weighing up to 20 lbs.; occasionally up to 40lbs (team lift okay). Deskside Support regularly handle or move objects weighing up to 40 lbs. Communicate or exchange information with co-workers and other individuals in person or electronically.
Want to help us spread MODnessTM? Apply today!
MOD welcomes people from all backgrounds and walks of life, and it's reflected in our largely diverse community of MOD Squaders. MOD is proud to be an equal opportunity employer and is committed to providing equal opportunity for all employees and applicants. MOD recruits, hires, trains, promotes, compensates, and administers all personnel actions without regard to race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information, or any other status protected by applicable law.
This Job Description is not intended to be all-inclusive. We all may be assigned other related duties as assigned to meet the ongoing needs of the organization.
PERKS
50% off your meals at MOD
Access to employee support & development
Awesome MOD swag: t-shirts, bandanas, stickers, etc.
COMMUNITY
Giving back is part of the MOD culture.
Throughout the year, you and other MOD Squad members have opportunities to give back to the community - what we call "Spreading MODness." This includes participating in fundraisers, packing meals for families struggling with hunger, and sponsoring other activities in your area.
Bridge Fund
We offer access to emergency support programs to help MOD Squad Members in need. Anyone can apply to access the Bridge Fund, which offers assistance when an unexpected hardship occurs. It's MODs helping MODs.
Apply now
