This Position is for a Grooming Salon Manager with a work location in Hattiesburg, MS.
Job Summary: As a Grooming Salon Leader, you will be responsible for leading and managing the grooming salon operations to provide exceptional grooming services for beloved pets. Your primary objective will be to ensure a high level of customer satisfaction, promote a positive work environment, and drive salon performance. You will oversee a team of professional groomers and support staff, ensuring they deliver excellent grooming services while maintaining the salon's cleanliness and safety standards. This role requires strong leadership, exceptional customer service skills, and a passion for animals.
All the supplies & equipment you need, including, clippers, blades, shears, shampoo, sprays, tools, etc.
State of the art equipment, including bathing system, kennels, tables, and dryers
Career development and growth opportunities, such as a Grooming Mentor and Grooming Instructor
Responsibilities:
Oversee day-to-day operations of the grooming salon, ensuring smooth and efficient workflows.
Coordinate grooming appointments, manage scheduling, and optimize grooming capacity.
Ensure compliance with company policies, procedures, and safety guidelines.
Monitor and manage salon inventory, including grooming supplies
Recruit, hire, train, and supervise a team of groomers and support staff.
Provide ongoing coaching, feedback, and performance evaluations to salon team members.
Foster a positive and collaborative work environment that encourages teamwork and professional growth.
Conduct regular training sessions to enhance grooming skills and stay up to date with industry trends.
Provide exceptional customer service by addressing client inquiries, concerns, and requests.
Build and maintain strong relationships with clients, ensuring their satisfaction and loyalty.
Proactively resolve any customer issues or complaints related to grooming services.
Utilize customer feedback to improve salon operations and enhance the overall customer experience.
Ensure grooming services adhere to Petco's quality and safety standards.
Perform quality checks to maintain grooming excellence and consistency.
Stay updated on industry grooming techniques, trends, and best practices.
Maintain cleanliness and organization of the salon, ensuring a safe and comfortable environment for pets and staff.
Monitor salon performance metrics, including revenue, grooming appointments, and customer satisfaction.
Analyze data and generate reports to identify areas of improvement and develop action plans.
Collaborate with the store management team to meet sales targets and salon objectives.
Implement strategies to drive salon growth, increase customer base, and enhance profitability.
Requirements:
Previous experience in pet grooming, salon management, or a related field.
Proven leadership skills with the ability to motivate and develop a team.
Excellent customer service and interpersonal skills.
Strong organizational and time management abilities.
Knowledge of grooming techniques, breed standards, and pet care products.
Ability to handle and groom pets of all sizes and temperaments.
Proficiency in computer systems and salon management software.
Flexibility to work evenings, weekends, and holidays as required.
Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.
