Our team-centric 24/7 operation is responsible to mitigate risk and ensure T-Mobile conducts business in a safe, secure, and productive environment. In this role, you will monitor and react to real-time incidents, system activities, reports, and contingency situations.
* Work shift is Thursday-Sunday 10:00PM-8:00AM *
What you'll do in your role.
Provide enterprise-wide customer support via phone and email as it pertains to security and safety issues at all T-Mobile and Metro by T-Mobile locations
Respond to customer service requests in access control, CCTV, and other facilities and retail security equipment
Provide first line workplace violence response through notifications, processing reports, and support subsequent actions as directed by the Workplace Violence Team and Legal
Process and support Field Asset Protection efforts at retail locations
Triage events and other information to be processed and disseminated to the appropriate business partners.
Review and process incoming reports, work orders and other field requests. Coordinate and schedule work for security systems processing.
Prioritize notification and communication procedures with consideration to work-flow and information distribution requirements.
The experience you'll bring.
Up to 2 years experience in general call-center, operations, customer care or related in-bound call environment
Ability to communicate clearly, professionally, and effectively both written and verbally
Demonstrated abilities in customer focus, change & innovation, critical thinking, relationship building & influencing, results, and inspirational leadership.
Ability to sit for extended periods of time, work in a 24/7 operational environment.
Extensive PC and telephone utilization
Experience in a Security Operations, Demand Planning, Resource Planning or similar field a plus; experience working with multi-functional groups from multifaceted operational backgrounds in a large corporation preferred
At least 18 years of age
Legally authorized to work in the United States
High School Diploma or GED
T-Mobile requires all employees in this position to be fully vaccinated for COVID-19 prior to starting work, unless precluded from doing so by applicable law. The CDC currently defines -fully vaccinated- as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. T-Mobile will require proof of vaccination prior to successful applicant's first day of work, and will consider requests for exemption from this requirement during the offer phase (1) as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause T-Mobile undue hardship or pose a direct threat to the health and safety of others, or (2) for other reasons under applicable law.
Position details
Req ID: 192757BR
Department: Corporate Services
Travel Required: No
