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Regular or Temporary:
Regular
Language Fluency: English (Required)
Work Shift:
1st shift (United States of America)
Please review the following job description:
Support process improvement initiatives and their leads. Gather process requirements and provide operational/analytical support for team leaders. May identify or assist in identifying gaps and efficiency opportunities and may make recommendations based on analysis. Interact with business SMEs to ascertain information and details in support of research and evaluations.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
Provide business process-based solutions to complex problems.
Implement a data collection plan in support of work led by senior teammates
Assist with providing process improvement recommendations based on analysis of process maps, data collection, and root cause analysis
Work with project teams, lines of business and other IT resources to analyze and develop solutions to satisfy business needs.
Schedule meetings, document outcomes and facilitate design sessions
Document process mapping sessions, including ensuring documentation accurately reflects process owner discussion
Create procedures and other related documentation (the role is not only about process definition/process mapping but rather entails producing other applicable artifacts)
Prioritizes responsibilities to balance initiatives and deliverables.
QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bachelor's degree in Computer Science, Business, Mathematics, or Information Technology-related field, or equivalent education and related training
Five to ten years of experience in analysis and design
Excellent verbal and written communication skills
Exceptional analytical and creative problem solving skills - ability to generate actionable insight and recommendations from complex analytics and large datasets
Ability to work independently or as a member of a team
Demonstrated proficiency in basic computer applications, such as Microsoft Office software products
Preferred Qualifications:
Certified Six Sigma Green Belt
Quality/process improvement-related designation.
Solid understanding of program and project management disciplines, techniques and approaches.
Certified Associate in Project Management (CAPM)
*Other locations may be considered *
OTHER JOB REQUIREMENTS / WORKING CONDITIONS
Visual / Audio / Speaking
Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.
Manual Dexterity / Keyboarding
Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.
Availability
Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.
General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no
. Depending on the position and division, this job may also be eligible for Truist's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.
Truist supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Truist is a Drug Free Workplace.
EEO is the Law (https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf)
Pay Transparency Nondiscrimination Provision (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf)
E-Verify (https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf)
