Title: (NEX NORFOLK) SALES ASSOCIATE - FLEET STORE (MINIMART) Location: United States-Virginia-Norfolk Job Number: 220000IF Job Summary: Sells general merchandise to customers exercising professional selling techniques. Works as part of a sales team to provide service which anticipates and exceeds customer expectations. Assists in all aspects of ensuring full operation of the Food and Beverage Convenience Bar to include but not limited to opening and closing the Convenience Bar preparing displaying replenishing goods and cleaning stations and equipment as necessary. Duties and Responsibilities: Applicable to Minimarts operating a Food and Beverage Convenience Bar -Greets and engages customers in conversation for purposes of providing sales related assistance. Assists in the selection of merchandise and suggests additional items to complement the customers selections. Where applicable offers customers the opportunity to purchase extended product warrantees. Explains coverage benefits and price. -Interacts with customers and coworkers in a friendly and professional manner which includes adhering to NEX dress codeuniform standards and assistingsupporting sales team members to the maximum extent possible. -Becomes knowledgeable regarding merchandise selected including proper setup use care characteristics of various product price points warrantee coverage etc. Communicates productrelated information to customers knowledgeably and legibly. -Ensures assigned areas are fully stocked and merchandise is neatly arranged. Communicates with supervisor store manager etc. regarding stock additions deletions fast and slow selling merchandise customer preferences needs problems etc. Participates in department meetings and actively seeks to exchange ideas regarding improvements in customer service job performance achievement of storedepartment sales goals etc. -Completes sales transactions efficiently. Thanks customers for their patronage. -As required performs cash register transactions. Performs all types of cash register transactions cash charge check gift certificates layaway etc. in an accurate and procedurally correct manner. -Advises customers of upcoming sales events and services available throughout the Navy Exchange such as gift wrapping engraving delivery gift certificates etc. Offers customers the opportunity to open a NEXCARD account and informs customers of NEXCARD account benefits. -Becomes knowledgeable in NEX store policies including Richter Merchandising System functions and operation merchandise returns price matching check cashing rain checks etc. Handles customer returns and problems tactfully and efficiently. Applies store policies consistently and intelligently ensuring customer satisfaction as the end result. -Maintains a high level of awareness in assigned areas and offers excellent customer service to all patrons internal and external in order to deter theft. -Unpacks stages and moves merchandise as assigned. Assists in creating store displays and in performing periodic inventories. -Completes paperwork associated with merchandiseinventory movement price adjustments customer returns cash register operation etc. accurately and completely. -Eligible for and participates in applicable commission and gainsharing sales incentive programs. -Is required to lift up to 25 lbs. as it relates to job duties including but not limited to assisting customers lifting merchandise assisting with stocking sales area as necessary etc. Applicable to Minimarts operating a Food and Beverage Convenience Bar Incumbents may be required to perform all or any combination of the following: -Open and close the Food and Beverage Convenience Bar. -Ensure all equipment is turned on during opening of the Minimart and turned off during closing i.e. display merchandiser signs etc.. -Preheats and display products in heated display merchandiser. -Ensure sufficient goods and products are readily available for customers by replenishing products and condiments i.e. napkins straws cups lids creamer sugar etc required in the holding bins on the beverage bar. -Ensure all products remaining at the close of business are timedated when placed in the refrigerator. -Ensure cleaning of small waresequipment throughout the day and at closing effective timedating of food and beverage products to ensure quality and food integrity. -Monitors the temperature on refrigerators and freezers a minimum of 3 times daily i.e. early morning midday and late afternoon to ensure equipment is maintaining required temperature. -May be required to attend a 4hour food safety training session initially and required an annual refresher thereafter. Performs other related duties as assigned. HIRING BONUS Serve those who serve & earn up to $300 when you join our team! Must be onboard by February 26, 2022 $300 Sign-On Bonus to be paid after 30 and 120 days of employment Sign-On bonus may not be offered to current employees and may not be used in conjunction with any other incentive programs Any applicant who was actively employed by the Navy Exchange Service Command within 12 months of their pending hire date will not be eligible for a Sign-On bonus. Failure to disclose prior employment at the Navy Exchange could result in revocation of offer to hire. Full terms and conditions available upon request Qualifications: No experience required. High school graduate or equivalent preferred.
