Do you want to work in a fast-paced and exciting environment, where no two days are the same? We're looking for a Onsite Government VIP Travel Consultant with VIP and International experience!
Onsite Government VIP Travel Consultant
Full-time, in Washington, DC
Account: Government Travel Flex Desk
We're BCD Travel, one of the world's leading corporate travel management companies with offices around the globe. We help our clients travel smart and achieve more. People join our company because we provide a dynamic work environment, where no two days are the same. And our people stay with us because we care about their work-life balance. But don't just take our word for it: we've been voted top place to work and recognized by Investors In People, Flexjobs and Forbes.
This position performs at an expert level and demonstrates an extensive understanding and applicability of all areas in the travel industry. You work independently on requests and thrive in a fast paced environment. The Senior Travel Consultant will take the initiative to provide assistance to team members and management as requested.
Expertly use the appropriate BCD Travel tools and systems to complete requests
Search and confirm travel reservations for the customer
Strong understanding of a client travel policy and can appropriately guide and consistently provide consultation to the customer
Provide travel offers and general travel advice to travelers
Responds to requests accurately and completely
Excellent knowledge and application of travel supplier rules
Maintains, actively communicates and seeks expansion of current knowledge of the state of the various travel industries supported
Provides the customer with the required industry information, such as low fares, exchange costs and penalties
Can fulfill all requests regarding necessary regulations (DOT, TSA, passports, visas, FTR, etc.)
Supports BCD Travel and client driven initiatives
Appropriately responds and resolves customers inquiries
Anticipates and provides assistance on potential challenges that may arise for the customer
Performs follow-up as needed and within the time frame promised to the customer
Proactively provides feedback to management to avoid future customer issues
Accurately processes the complaint (BCD Travel systems and processes and procedures)
Appropriately displays empathy and acknowledging statements to diffuse emotion during adversity
Consistently exceeds individual and team goals
Effectively uses the telephone systems
Completes reservations with few errors
Consistently follows BCD Travel call/email guidelines
Adheres to BCD Travel policies and procedures to maintain quality control
Provides the customer a full recap of the confirmed itinerary and r esponds to the customer promptly
Provides the customer his/her undivided attention
Listens and captures information from the customer
Responds appropriately and a sks questions targeted to encourage complete responses
Creates rapport with the customer and m atches the customer's tone and pace
Keeps the interaction moving forward o ffers suggestions to the customer and anticipates needs
Actively supports other team members within and across teams
Applies proper BCD Travel communication guidelines and standards (clear, concise and personal) to interactions
The ability to solve problems on the spot using various tools and expert communication skills
The ability to work with 3rd party vendors and negotiate solutions on behalf of the traveler
Must be able to accept and provide feedback based on traveler experience
Individual must possess a strong vocabulary and be able and willing to assist to overcome communication challenges
How you can set yourself apart
Extensive experience in the corporate travel management industry
Must Pass the GSA Tier II Background Check required for government security access
Solid working knowledge of the travel industry, policies, procedures and processes
Advanced skills on travel industry systems GDS Apollo
Strong verbal and written communication skills in designated languages
Proven ability to handle multiple priorities simultaneously
Ability to work flexible hours
Ability to work independently, exercising discretion and judgment
Demonstrated excellent professional customer service and problem resolution skills
Strong problem solving and/or critical thinking skills
Bachelor degree preferred
Proficiency in Microsoft Office applications
Demonstrated internet research skills for customer information
Degree in tourism-related field
About us
BCD Travel helps companies make the most of what they spend on travel. We give travelers innovative tools that keep them safe and productive and help them make good choices on the road. We partner with travel and procurement leaders to simplify the complexities of business travel, drive savings and satisfaction, and move whole companies toward their goals. In short, we help our clients travel smart and achieve more. We make this happen in 109 countries with a global client retention rate of 98%, the highest in the industry. For more information, visit www.bcdtravel.com.
Interested?
Create your profile and upload your resume/cover letter via our website. Feel free to reach out to us with any questions via careers@bcdtravel.com. Note: send your application via the website only.
Stay informed about new career opportunities at BCD Travel
Use the 'notify me' button in our careers center to be one of the first to hear about interesting opportunities in the future. On the left-hand side of the screen, you can select filters to see updates on all vacancies that match your interest.
*Note: We'll give preference to internal and/or furloughed employees.
#LI-remote
*CAJM
#LI-RJ1
BCD Travel is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, age and veteran status. BCD Travel complies with applicable laws in the countries in which we operate. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at careers@bcdtravel.com.
