At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.
Schedule- 40 Weekly hours- full time Mon-Friday 8:00a-4:30p
Performs accurate front desk workflows in the physician practice or Clinic setting, including patient registration, scheduling, phone triage, cash handling and check-in/check-out, while maintaining a high level of professional customer service.
Performs front office operations, such as registering all patients in a timely manner who have not been pre-registered who will receive services. Maintains current knowledge of all insurance cards and billing necessities to obtain accurate demographic, financial, and clinical information and signatures from patients (or POA) as determined by Medicare, State and Federal guidelines. Collects copays as applicable and attempts to collect any outstanding debt to facility/practice.
Performs pre-registration as needed before the patient arrives. Ensures required patient forms are current. Fills out and advises patients on how to complete forms. Schedules all patients who need a physical exam/appointment.
Demonstrates standards of excellence in care in all interactions, for both internal and external customers. This includes conducting appointment reminder confirmation calls, and triaging phone messages to appropriate departments.
Performs office administrative duties and maintains office supplies for sufficient inventory and office equipment for proper functioning. Keeps work area clean, neat, organized, professional and presentable as this is a first impression for patients. Manages various work queues in the Electronic Medical Record (EMR).
Manages the front office patient flow by collaborating with other staff and providers.
Accurately balances the cash drawer and petty cash and complete end of day finance procedures, including the daily deposit.
Required Minimum Education:
High School Diploma
Other Knowledge, Skills and Abilities Required: Basic keyboarding and computer skills, ability to use standard office equipment (phone, fax, copier, printer). Excellent customer service skills including ability to greet people in a warm and friendly manner.
Many of our opportunities reward* your hard work with:
Comprehensive, affordable medical, dental and vision plans
Prescription drug coverage
Flexible spending accounts
Life insurance w/AD&D
Employer contributions to retirement savings plan when eligible
Paid time off
Educational Assistance
And much more
*Benefits offerings vary according to employment status
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health - Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com
