Job Summary:
WHAT YOU'LL DO
- Provide onsite IT troubleshooting assistance as needed to venue administrative, operations and production staff.
- Identify, track and help to resolve persistent issues, and ensure venue technology problems, issues, or needs are reported to appropriate remote support or service delivery teams, following established escalation procedures.
- Act as an onsite liaison with remote IT support teams troubleshooting reported issues with venue technology
- Be the onsite contact and provide guided access for visiting IT service or support providers
- Provide onsite assistance to tour production by helping to establish artist Internet connectivity or otherwise fulfill the terms of artist/tour IT riders prior to and on -day of show.-
- Provide proactive -day of show- IT event support by ensuring there are no outstanding IT hardware/software issues with point of sale or access control technologies prior to gates opening for fans.
- Assist with deployment, inventory management, and maintenance of onsite IT equipment including POS terminals.
- Develop, demonstrate and leverage a comprehensive understanding of venue network connectivity and deployed technologies.
- Participate as needed with seasonal IT preparation and validation, as well as shutdown and winterization.
- Assist with the extension of existing venue IT infrastructure or implementation of new infrastructure to support special events such as festivals or private events.
WHAT YOU'LL BRING
. Experience with and in-depth knowledge of Apple iOS, MS Windows, and network technologies is preferred
. Strong communication skills (oral and written) paired with a professional communication style
. Self-motivated, capable of independent reasoning and troubleshooting
. Highly organized and strong attention to detail
. Must be a reliable and dependable team player with ability to work independently and under little supervision
. Must be able to adapt to a constantly changing and at times stressful work environment
. Must possess a valid driver's license, access to a reliable vehicle, and a clean driving record
. This position requires flexibility with scheduling; including the ability to accommodate evening and weekend on-call shifts, holidays, as well as extended hours for events and summer festivals. Availability to consistently provide event support is a requirement of this role.
. (Note: Shifts may change to meet business needs).
