Solution Engineer II
Atlanta, Georgia
Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!
Job Description:
This job is responsible for defining the engineering approach within an end-to-end technology stack. This job will align to a technical domain but acts as contributor to multiple cross functional teams. Key responsibilities include engaging in development and production environments to identify and improve performance/capacity issues and creating and ensuring system design technology solutions comply with enterprise standards. Job expectations include providing and contributing to improvements in solution design, testing, and delivery practices.
Responsibilities:
Participates in solution-driven discussions, such as various Communities of Practice (COPs), contributes to the design of large or highly complex architectural designs, and finds creative solutions through their knowledge of the domain and operational constraints
Produces detailed designs of infrastructure and application architecture components
Ensures that execution aligns with product strategy by working with product management, product owners, and other stakeholders, contributing to the technology strategy for their technical domain
Collaborates with Development and Infrastructure teams to understand technical solutions and provide the performance capabilities required in the application across the technology stack put forward by Solution Engineer Lead
Mentors and guides more junior Engineers ensuring system design technology solutions comply with enterprise system design and engineering standards
Skills:
Analytical Thinking
Collaboration
Innovative Thinking
Solution Delivery Process
Solution Design
Architecture
Automation
Influence
Risk Management
Technical Strategy Development
Adaptability
Application Development
Business Acumen
DevOps Practices
Production Support
LOB Specific Job Description
Position Summary
Looking for a professional engineer with in-depth knowledge of carrier/transport and SIP access technologies. The position will reside in Bank of America Access/Shared Services Engineering team directly supporting Architecture and Engineering functions for Collaboration and Productivity products and solutions.
This senior resource working in this position will be responsible for development of:
Program schedules
Program tasks
Communication materials for senior leadership
Engineering documentation in relation to fast moving programs
Ability to partner with communicate to technical resources while concurrently delivering presentation materials and program management details to C-Level is critical to this roles success.
Key Responsibilities:
Provide program guidance and develop program timelines from an engineering point of view in partnership with our program management office
Develop ROM/SOW quotes for projects for equipment placement and licensing
Assist in the development of project supporting documentation/information to include Bill of Materials (BOMs), cost estimates and equipment placement requests.
Directly support business initiated projects.
Direct and communicate with leadership on status of programs and open issues.
Provide local software and hardware support requiring complex integrated configurations in the areas of; Ribbon SBC (9k, 7k, 2k), SecureLogix, Intrado E911, SIP and Session Management, LAN/WAN, VoIP, Toll Free Engineering, with integrations to products such as Avaya, Cisco, and Genesys.
Complete SIT testing, document results, develop and write scripts, MOP and low level designs for implementation and configuration of Ribbon SBC, SecureLogix, Intrado E911 and associated integrations.
Required Skills
Strong knowledge of session border controllers; Ribbon 7k Session Border Controller and SIP/TDM Trunking.
Knowledge of SIP, RTP/RTCP, ISDN, H.323, H248, MGCP, codecs is required.
Experience with QoS configurations, jitter, diagnosing and tuning QoS and performing bandwidth analysis.
Professional Competencies (Must Haves)
Experience in program communication and program management
Excellent customer service skills including reporting, organization, written and oral communication and task prioritization.
Communication skills a must, PowerPoint, Visio, structured program updates
Must be highly motivated and a self-directed individual.
Experience with configuration and support experience in a complex multi-layered network environment.
Participate in cross-functional teams and ability to work effectively in a geographically dispersed team.
Experience working under tight deadlines and high pressure environment.
Technical Competencies
10+ Years telecommunications experience.
Strong knowledge of session border controllers; Ribbon 7k Session Border Controller and SIP/TDM Trunking.
Knowledge of SIP, RTP/RTCP, ISDN, H.323, H248, MGCP, codecs is required.
Experience with QoS configurations, jitter, diagnosing and tuning QoS and performing bandwidth analysis.
Knowledge of LAN/WAN communications, switches and routers.
Extensive PBX/ACD experience, working knowledge of CTI, IVR, call flows, vectors, and adjunct routing, system architecture, design principles and implementation
Excellent troubleshooting and analytical skills.
Capable of quickly learning new technologies and procedures, as well as being willing to train others in procedures mastered as part of implementations.
Desired Skills
10+ Years telecommunications experience.
3-5 years of experience in LAN/WAN networking.
BA or BS in Telecommunications, Data Communications or Computer Science.
Shift:
1st shift (United States of America)
Hours Per Week:
40
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
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