Regional Project Manager
Field Management Dallas, Texas Fort Worth, Texas
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Description
Essential Duties and Responsibilities
Operations Management:
Ensure Delivery of Dent Wizard's services at new or expanded locations.
Lead the startup process ensuring all necessary tools, equipment and people resources are available.
Provide expertise and guidance on feasibility and challenges in implementation of fixed operations to all Dent Wizard's field and operations.
Work closely with Local Managers to define the scope of service and facilities needed to create or expand multiple reconditioning services.
Ensure effective and efficient operations of all projects. Deal expediently with all aspects of concern, particularly related to customers and any aspects of the operation performing below expectations.
As needed in a catastrophic event, support Hail Operations.
Sales/Customer Service:
Address all customer issues or complaints to assure timely and appropriate resolution.
Conduct demonstration sessions with new and existing customers.
Understand and communicate customer's financial goals to appropriate Dent Wizard personnel and develop working relationship with the customer's senior financial organization to facilitate achieving positive business results.
Be knowledgeable in the availability and appropriate use of all sales and marketing tools and programs so they are actively promoted.
People Management:
Collaborate and communicate with sales teams and corporate personnel to identify -best practices- at fixed site operations including staffing.
Provide technical support to new technicians to ensure company standards are met
Work in conjunction with local managers to ensure effective planning and use of each Technician's time, in order to optimize each Technician's ability to achieve his/her commissions earnings potential as well as to maximize revenues and overall profitability of the region.
Identify performance issues early on and develop plans to address and correct the problem in a proactive, respectful and fair manner.
Work with Managers and Technicians to ensure they understand customer's financial goals and develop working relationship with the customer's organization to facilitate the achievement of positive business results.
Financial/Administration:
Ensure compliance with corporate human resource policies as well as all pertinent employment, safety, and environmental laws/requirements, OSHA, Air Quality Management, and Fire Marshall to ensure a workplace that safeguards the rights and physical well-being of every employee.
Establish positive working relationships with District Managers and with the Home Office Staff to leverage all available resources.
Utilize quantitative tools and provide analysis to improve financial performance and reach financial and/or strategic goals.
Qualifications
5 years of experience within a body shop environment is required, experience in automotive paint is required and other reconditioning services is preferred.
A bachelor's degree in business or related field or equivalent experience.
Proven success working in an autonomous environment.
Demonstrated ability to develop and maintain positive and productive working relationships with customers
Credible and persuasive communicator and an active listener. Excellent presentation skills
Demonstrated ability to work across sales channels to create more value for the customer, company and employee
A track record that clearly shows successful implementation of business strategy and results
Previous experience in project management would be preferred.
Must have a firm understanding of financial results and material costs.
Excellent time management, organizational, and prioritization skills and ability to balance multiple priorities.
Ability to create reports and presentations using Excel, PowerPoint & Word.
Knowledge of all pertinent local and federal environmental, health, and safety regulations.
Must be willing to travel as assigned. It is expected this position will require up to 70% travel.
Physical demands of the job include frequently standing walking, stooping and bending.
Valid Driver's License and good driving record.
