At Ovia Health (http://www.oviahealth.com/) , a Labcorp Company, (http://www.labcorp.com/) you are part of a journey to accelerate life-changing healthcare breakthroughs and improve the delivery of care for all. You'll be inspired to discover more, develop new skills and pursue career-building opportunities as we help solve some of today's biggest health challenges around the world. Together, let's embrace possibilities and change lives!
We are seeking an Account Manager, Client Success to support a portfolio of employer accounts toward stated client and company objectives and is responsible for the growth, management, retention and satisfaction of these accounts. The Account Manager will support and guide the account plan strategy for their book of business, adhering to Ovia's core values in every interaction.
Who you are:
Proven ability to close upsells, execute renewal conversations, and expansion opportunities for all assigned clients
Ability to prioritize and manage multiple tasks with ability to escalate and share learnings with leadership and team members
Excellent written and verbal presentation skills
Engaging interpersonal skills with proven ability to develop relationships with a broad range of stakeholders
Analytical and problem-solving skills to influence and obtain buy-in on recommendations
What you will do:
Support an account portfolio of employer clients, which means nurturing and managing the growth, profitability, retention, and satisfaction
Build and maintaindeep professional relationships with Ovia's employer clients
Own the account renewal process, driving performance, growth, expanding the use of Ovia's products and services, and maximizing retention
Lead clients through the implementation process, managing timelines and the delivery of key milestones; coordinating internally to ensure successful launches
Drive the account strategy, planning, and execution by developing strategic account plans that layout metrics, client goals, and the client journey ensuring success
Create and present quarterly business reviews to deliver to client executives that identify key trends and tell a compelling data-driven story
Aggregate and analyze data to glean compelling insights and communicate value stories to diverse audiences and identify areas of opportunity
Maximize member enrollment and engagement by developing and overseeing client marketing campaigns
Support Ovia's revenue generation through timely implementations and tracking of KPIs, SLAs & PGs, projections, upsells and meeting renewals/revenue targets
Working collaboratively with cross functional teams including Product, Sales, Marketing, Legal, Finance and Engineering
Develop planning and solutions based on specific challenges involved. May work with employers, brokers. channel partners and health plans in partnership to create strategies and plans
What we require :
Min of 2 years exp in account management or client services role in employee benefits
Proficiency using Salesforce, Power Point, Google Suite
A minimum of 25-30% travel to client meetings, benefit fairs etc. with peak times typically August - November
Bonus Points if you have:
Experience in the digital SaaS space
Prior experience in client implementation
About Ovia Health
Ovia Health by Labcorp has served more than 22 million family and parenthood journeys since 2012 and is on a mission to make a happy, healthy family possible for everyone. Ovia Health is the only family health solution clinically proven to effectively identify and intervene with high-risk conditions. The company's 50+ clinical programs, including coaching and personalized health pathways, help prevent unnecessary healthcare costs, improve health outcomes, and foster a family-friendly workplace that increases retention and return to work. Ovia Health and Labcorp are Equal Opportunity Employers. We are proud of our diversity, and we create inclusion and belonging through how we onboard, meet, connect, engage, and communicate. Join us! For more information, visit OviaHealth.com
Application window open through: 7/30/2024
Pay Range: $75,000 - $105,000
Benefits: All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Regular, full-time or part-time employees working 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(K), ESPP, Paid time off (PTO) or Flexible time off (FTO), Commissions, and Company bonus where applicable. For more detailed information, please click here. (https://careers.labcorp.com/global/en/us-rewards-and-wellness)
If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today!
Labcorp is proud to be an Equal Opportunity Employer:
As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. We encourage all to apply. If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility siteor contact us at Labcorp Accessibility .
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