Customer Care Representative - Call Center
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Customer Care - Call Center
Hartland, WI, USA
Hourly
Full Time
Full-benefits package including medical/dental insurance options, PTO - Paid Time Off, 401(K) & match, health & wellness programs, gym discounts, pet insurance, tuition reimbursement program, employee discounts on merchandise, VTO- Volunteer Time Off, business casual office environment, and more!
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Are you passionate about helping customers? Enjoy customer service but looking for "office hours" instead of "retail" hours? The Customer Care Representative - Call Center is a vital member of our customer support team located on-site at the Batteries Plus corporate office and national headquarters in Hartland, WI. In this role as the Customer Care Representative - Call Center , you will answer a high volume of incoming calls in an inbound customer call center office environment.
Our Customer Care Representatives provide a high level of customer service over the phone in a fast-paced, exciting, fun, and team-oriented environment. You will have a passion for customer service, possess strong listening skills, be resourceful, helpful, and trustworthy while providing solutions to customer inquiries nationwide. We provide comprehensive training to set you up for success in your new role and a competitive benefits package. Does this sound like a role made for you? If yes, apply today for consideration.
Responsibilities:
Interface with customers via phone, email, online media, survey platforms and mail - maintaining a positive representation of the company, stores and associated brand
Act as a first contact point for all customers for technical assistance, cross reference questions, promotions, website navigation and order placement questions
Identify, research and resolve customer issues using a variety of resources and document details using the call tracking application
Communicate best practices, program options and policy elements with corporate and franchise owned locations
Qualifications:
High school degree or equivalent required
Minimum of six months experience in customer service
Preferred Qualifications:
Call Center experience helpful
Ability to handle high call volumes in a fast-paced environment
Associates Degree in business, communication or related field preferred
Basic typing skills and working knowledge of MS Office or G-Suite
Problem-solving abilities to provide solutions and resolve customer inquiries
Passion for customer service
Excellent organizational qualities
Strong interpersonal and relationship building skills
A Bit About Us:
Batteries Plus is the nation's largest and fastest-growing battery, light bulb, phone repair and key fob replacement franchise with a nationwide network of over 720 stores. We work hard here at Batteries Plus, and we have a lot of fun while we do it. Whether you work in our warehouse, one of our stores or at our corporate headquarters, our goal remains the same: to satisfy our customers, build trust and drive business, while nurturing our team and working to be experts in our fields. That's life at Batteries Plus
It is the policy of Batteries Plus to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law.
