Description
SAIC is seeking a Desktop Support in Nashville, TN to support the US Army Corps of Engineers (USACE) Revolutionary IT Services (RITS) to provide second-tier support to end-users for PC, server, mainframe applications, and hardware and interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Handle escalated tickets from first-tier help desk support.
NOTE: Must be willing to travel within a 2 hour radius, to other USACE locations, during work hours.
NOTE: This position can support between $45-50k (depending upon experience and skill level)
JOB DESCRIPTION:
Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records.
May route calls to product line specialists, application, or system support specialists.
Maintains and updates records and tracking databases.
Alerts management to recurring problems and patterns of problems.
Perform technical, operational, and training support to users of personal computers either by telephone, or on-site for PC desktop hardware and software packages
Install and test personal computers, printers, and other peripherals
Configure operating system, load shrink-wrap programs and other application software programs
Troubleshoot printer, computer, and peripheral incidents
Perform hardware and software diagnostics, coordinate needed repairs, resolve computer system problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software
Simulates or recreates user problems to resolve operating difficulties and recommends systems modifications to reduce user problems
Qualifications
REQUIRED EDUCATION AND EXPERIENCE:
Associates and one (1) years or more of related experience; two (2) additional years of experience accepted in lieu of degree
Experience in Tier II helpdesk environment
Experience installing and configuring Windows 10 and MS Office 365 applications
Experience using ServiceNow or a similar ticketing system
Must be able to work Monday through Friday; 8 hour shift any time between 6AM and 6PM local time. After hours support may be required
Must be willing to travel to other locations within 2 hour radius during work hours
REQUIRED CERTIFICATIONS:
REQUIRED CLEARANCE:
Must be able to obtain a full Secret Clearance; Interim Secret required prior to start, SAIC will help to obtain
Must be a current US Citizen
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site. REQNUMBER: 2313843
SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability
