Job Family: Engineering
Req ID: 437787
Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That's why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you? **
Our Smart Buildings help to create efficient, safe, adaptable, and responsible environments. Our aim isn't just about improving buildings; it's about creating perfect places that improve people's lives.
Our Service Specialists performs assigned tasks on automation systems. Tasks include service agreement maintenance, projects, and on-call (time and material) service. Responds to emergency service calls as directed during regularly scheduled hours and after hours as needed. Why is this so important? Our Lead Service Specialists are the face of Siemens,and your expertise and regular interaction with the customer will help them save energy and money, as well as create a more sustainable future for our environment.
Curious to see what a Service Specialist does on a day-to-day basis? CLICK HERE: SPECIALIST VIDEO (https://youtu.be/W6JV9XYtOKA)
As a Service Specialist, *you will:* **
Execute digitalization and standard service operations strategies
Work with multiple internal service team members including Service Sales, Client Service Managers, Service Coordinators, and RAM Digital Service Center personnel
Follow safety requirements as outlined by Siemens and customers
Successfully complete assigned training as outlined in the training path
Follow mandatory policies, procedures, and standards
Develop relationships at all levels within the customer's organization and exhibit strong customer service skills
Identify customer needs and make prioritized recommendations for service agreement adds, upgrades, and escalations
May coordinate with contractors on job sites and maintains tools and test equipment
Respond to service calls (emergency and on-site) as assigned. Perform repairs as directed on all automation system types and complete service ticket documentation per the policy
Follow and maintain preventive maintenance schedules and maintain complete and accurate documentation of services performed and generate reports within Siemens tools
Provide instructions to customer personnel regarding proper system operations and assist with training
Identify and report system discrepancies, suggest system upgrade opportunities, and may assist in pricing of repairs and upgrades to existing agreement
Perform system checkout and startup on projects, participate in job site final walk and/or final completion for systems-to-service turnover on assigned jobs
Lead and mentor other Service Technicians and identify quote deficiency repairs
Develop strong working relationships with internal and external customers, identify needs, and resolve issues, and use Siemens technology and devices
Work overtime when needed (Compressed schedule performance can be a factor and will require extended hours to meet commitments)
Work rotational On-Call and/or Minimal Overnight Travel
Have the ability to work remotely, manage time effectively and meet established deadlines and to work in a team environment providing dedicated support to our customers
You will make an impact with these qualifications:
Basic Qualifications:
Electro-mechanical experience (either in a previous role or through education) and user PC/software skill
5+ years of experience performing preventive maintenance and diagnostics of automation systems
Demonstrated on-the-job experience with:
Open protocols such as BACnet, Modbus, and TCP/IP Ethernet and networking
Engineering concepts, programming, job start-up and checkout, and troubleshooting
Ability and willingness to work in a variety of circumstances, including climbing ladders, scaffolds, and high lift equipment, working in ducts, crawl spaces, roofs, basements, above ceilings, and in various conditions
Must be able to use hand tools, laptop, email, smartphone, and tablet as well as carrying and moving equipment and tools weighing up to 75 pounds unassisted
Experience with Microsoft Office (Word, Excel, and Outlook)
Must be able and willing to work overtime as needed
Must be 18 years of age and possess a valid driver's license with limited violations
Legally authorized to work in the United States on a continual and permanent basis without company sponsorship
Preferred Qualifications:
High school diploma or state-recognized GED
Specialized skill training/certification
Experience installing and servicing electronic control or HVAC equipment; 1+ years
Demonstrated use of building automation systems, PLCs, HVAC, electrical concepts, and building operations
Engineering and programming (PLC or BMS) background
You'll benefit *from:*
Our variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html
The pay range for this position is $30.28 - $52.40 per hr. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.
Ready to create your own journey? Join us today and help create a better #TomorrowWithUs!
About Siemens:
We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.
*Our Commitment to Diversity, Equity, and Inclusion:*
We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us. Learn more about our commitment to DEI here (https://www.siemens.com/us/en/company/environmental-society-governance/diversity.html) .
Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens. They are an integral part of our Business Conduct Guidelines and our corporate strategy.
#RSS hvac controls, building controls, programming, hvac field technician, heating, ventilation, air conditioning, direct digital control, apogee, Desigo, Modbus, Tridium, Niagara, Alerton, commissioning, LonWorks, BACnet, DDC, BMS, building management, mechanical systems, system integration
Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
Reasonable Accommodations
If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this link Accommodation for disability form (https://www.siemens.com/us/en/company/jobs/search-careers/accommodation-for-disability.html) If you're unable to complete the form, you can reach out to our AskHR team for support at 1-866-743-6367. Please note our AskHR representatives do not have visibility of application or interview status.
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Applicants and employees are protected under Federal law from discrimination. To learn more, Click here (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) .
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Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf) .
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