Description
This is an opening for a Firewall Operations Administrator to support a Department of State (DoS) Bureau of Diplomatic Technology (DT). This program provides transparent, interconnected systems and security supporting the DoS in successfully carrying out its U.S. foreign policy mission. DT provides enterprise architecture design, engineering, operations and maintenance support services for desktops, servers, networks, firewalls, and enterprise applications across the Department. Program is named "Vanguard" and is an IT consolidation consisting of the Department's servers, mainframes, network devices, network perimeter, anti-virus engineering, public key infrastructure (PKI)/biometrics/encryption, monitoring tools, telephony, mobile computing platform, virtual environment, and enclave design/security engineering.
This is a firewall admin position within the Vanguard 2.2.1 program, providing general Tier II monitoring, configuration, and support to multiple firewall and perimeter security systems. The position directly supports DoS on-site to provide perimeter security protection to over 80,000 customers globally.
Shift Information:
This role is hybrid and currently requires 3 days onsite weekly. Subject to change based on customer requirements.
Sunday-Thursday/ 11pm-7:30am.
90 days of onsite training is required in Beltsville, MD or Washington, DC. Training may be during daytime hours.
Description of Duties:
Provides Tier 2 support in the monitoring, management, and troubleshooting of perimeter devices to include firewalls, proxies, switches, and mail transport agents.
Monitor Service Now application for Firewall Operations incident and service requests.
Implements firewall routing rules and policies, perform troubleshoots of firewall, email, and Proxy platforms for performance issues. Analyzes network traffic captures.
Escalates issues as required to Tier 3 staff and monitors issues throughout a problem's life cycle.
Performs recurring maintenance activities such as device reboots on perimeter devices.
Records and reports on firewall operations, utilization, and maintenance.
Collaborate across Bureaus and Agencies to implement and repair network changes as they relate to perimeter security devices.
Support Diplomatic Security Computer Incident Response Team by implementing IP address blocks requests.
Routinely updates architecture diagrams using Visio.
Monitor and perform health checks on multiple perimeter security devices.
Draft, coordinate and publish outage notifications as required.
Update shift logs and provide reports to leadership daily.
Maintain standard operating procedures, work instructions, and other working documents.
Attend weekly teleconferences, onsite meetings, and participate in working groups as required.
Qualifications
Required Education & Experience:
BA degree and 5 years of experience; may accept additional experience in lieu of degree.
In Depth experience using Palo Alto Firewalls and Panorama monitoring tools to troubleshoot and configure a Firewall infrastructure. Strong understanding of networking, proxy, and packet filtering technologies.
Minimum 5 years IT Customer Support experience (Tier I and/or Tier II).
First-hand experience with supporting the monitoring and configuration of Firewall/DMZ infrastructure including Network and Application Firewall Packet Filtering technologies (StoneGate, Palo Alto, Cisco Email Security Appliances (ESA), A10 proxy devices).
CLI experience preferred.
Experienced in utilizing network monitoring tools such as Nagios and NeuralStar.
Basic Microsoft Windows Server 2016 implementation and troubleshooting from a security/firewall perspective.
Intermediate knowledge in configuring Cisco switches.
Experienced with TCP/IP network implementation and troubleshooting.
Clearance Requirement:
US Citizenship.
Ability to obtain a Top Secret clearance. Interim TS will be required to start work.
SAIC accepts applications on an ongoing basis and there is no deadline.
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site. REQNUMBER: 2410556
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